Senior Infrastructure Engineer
At Stridon, we are on a mission to create unrivalled experiences for our clients, partners and team members, by leveraging the power of technology to bring positive change to people's lives. We are not afraid to be different, and we strive to be better tomorrow than we were yesterday.
Stridon’s Values:
- Create unrivalled experiences
- Never be afraid to be different
- Be better tomorrow than we were yesterday
- Cultivate integrity
- Be empathetic
We are seeking our next Senior Infrastructure Engineer to join our Managed Services Team. You will be a passionate believer in providing excellent customer service, and building positive rapport with everyone you connect with daily. As Senior Infrastructure Engineer, you will play a critical role in delivering services that ensure the highest levels of operational availability and uptime of our client’s technology ecosystem, all whilst embodying Stridon’s mission and values.
Skills and Qualification Requirements:
Extensive knowledge and experience in managing and delivering IT services and solutions across a broad range of technologies, which should include a mix of;
- Microsoft technology stack (Windows Server, Exchange, SQL, Active Directory)
- Microsoft 365 applications and services, including Office 365, SharePoint, Teams, Exchange Online, Entra ID and OneDrive for Business
- Managing certificate services and PKI Infrastructures
- Active Directory Federation Services
- Endpoint management tools such as Intune and SCCM
- MDR/XDR endpoint protection solutions
- Microsoft 365 cyber security and information governance services such as Defender for Office, Defender for Cloud, Purview and Endpoint DLP
- Microsoft Azure IaaS and PaaS architecture
- PowerShell and other scripting languages
- Citrix Virtual Apps, Remote Desktops Services, Virtual Desktop Infrastructure
- Veeam and Zerto backup and data resiliency solutions
- Veeam Backup and Replication and Zerto
- VMware virtualisation
- Hyper-V virtualisation
- Microsoft Azure IaaS and PaaS architecture
- Azure migration tools
- Storage technologies (Pure Storage desirable)
- A good knowledge of cybersecurity principles, including threat detection, incident response, and vulnerability management
- ITIL v4 Foundation
Desirable or some exposure to:
- Cisco networking and security products (iOS, FTD, ASA, Meraki, Nexus, ISE)
- Cisco Unified Computing System
- Palo Alto firewalls
- Load Balancer technologies such as Citrix Netscaler, Azure Gateway, Azure Frontdoor
- Networking (LAN/WAN/Routing/Firewalling)
- Experience with ConnectWise Manage / Automate or equivalent MSP tools
Responsibilities & Duties:
- The implementation of complex infrastructure projects
- Developing and managing hybrid cloud and on-premises infrastructure environments across a variety of clients
- Azure implementation and optimisation
- Providing ongoing operational support for internal, cloud and client systems architecture, to ensure uptime and availability, remotely and onsite where required.
- Acting as key contact and escalation point for client infrastructure and cyber incident and support requests and alerts via phone, email, service tickets and Teams based support channels, demonstrating patience, empathy, and technical expertise.
- Leveraging monitoring tools to detect, respond to and troubleshoot infrastructure performance and reliability issues.
- Using vulnerability management tools to scan for and remediate vulnerabilities across client infrastructure, deploying patches, firmware and software updates as part of the remediation process.
- Monitoring, managing and configuring cyber defence tools, covering solutions such as email hygiene, endpoint detection and response, secure cloud gateways, multi-factor authentication and advanced identity management.
- Monitoring and managing client firewalls, intrusion detection and intrusion prevention tools.
- Monitoring and administering backup and data resiliency tools to ensure client workloads are protected and within defined SLA.
- Operating to defined SLA, OLA and KPI models, in alignment with ITIL best practice and client commitments.
- Developing and maintaining documentation and knowledge management of client and internal systems and processes, using designated documentation tools such as IT Glue and Lucid Chart.
- Maintaining accurate and up to date incident records using professional service automation tool.
- Operating as part of the out of hours on-call rota to respond to ticket escalation and system alerts.
Benefits
- Competitive salary based on experience and qualifications.
- 25 days holiday
- Performance-based incentives.
- Non-contributory pensions scheme (8% by company)
- Perkbox
- Aviva Life and Health Insurance (Critical illness, Income Protection & Life Insurance)
- Full on the job training and support.
- Fun working environment and culture.
- Great opportunity for advancement.
- Office location in Shoreditch, London with hybrid working arrangements available
To be successful as a Senior Infrastructure Engineer at Stridon, we are looking for individuals who can communicate with the team and external clients effectively, all whilst being able to manage your time across a variety of projects with ever-changing priorities. If you are interested in joining our team as Senior Infrastructure Engineer and share our values and vision, please apply now via LinkedIn or by sending your CV and a cover letter to [email protected]. We look forward to hearing from you!