Dispute Resolution Officer (field-based)

Job Title: Dispute Resolution Officer (field-based) Location: Birmingham Region Salary: £27,000 Description: Our client is a market leader in their sector who span the entirety of the Northwest and West Midlands. An opportunity has arisen for a field-based Dispute Resolution Officer to join their team. As a Resolution Officer, you will liaise with customers face to face with a view to resolving any matters that may arise and find suitable solutions in a timely manner, negotiate contract terms to ensure continuity of business and provide a high-quality customer service by effectively communicating with the customer and internal colleagues to ensure the customers’ requirements are met. - Planning own diary to visit customers that your office-based colleagues are unable to communicate with, with the aim to resolve any complaints or queries the customer may have and enable both parties to maintain a continued relationship. - Be extremely confident in your ability to make on the spot decisions, whilst taking a calm, level-headed approach to problem solving that is satisfactory to the customer whilst also protecting the companies’ commercial position. This will include the negotiation of rates amongst other potential challenges you may be met with. - Ability to work both individually and as part of a team. - Ability to manage a busy workload through a CRM system where time management is key. - An in depth geographical knowledge of Birmingham and the surrounding areas. - The successful candidate will have recent experience in a similar role working in a fast-paced environment. They will have strong negotiation, problem-solving, communication and IT skills with an ability to organise and prioritise workloads to meet deadlines. Company Car provided. A clean UK driving license is also required. Job Type: Full-time Salary: £27k per year Schedule: * Monday to Friday 8:30 – 5:00 - may need to work later on some occasions to meet customers who only open during twilight hours. Experience: * Account management: 1 years (preferred) * Field based role: 2 years (required) Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy