Front of House Coordinator

Department : Facilities Reports to : Office Manager Our Values: Every day the energy, creativity and passion of Manolo permeates through our business. We believe in the artist and the artisan; we are innovative while still protecting our heritage. We believe in working proactively and being solution focussed. We believe in upholding family values; we treat everyone with honesty and respect while nurturing our teams to deliver excellence. We believe in making people smile. Purpose: To manage the front of house services. Ensuring that clients and staff are given the best possible welcome and assistance as required. Reporting to the Office Manager to ensure the smooth running of the building. This position requires a high level of customer service, excellent communication skills, and a keen eye for detail. The ideal candidate will be personable, well-presented, and able to handle a variety of administrative tasks with a positive and proactive approach. Responsibilities: Open and or close the premises according to allocated shift pattern. Warmly welcome and greet all visitors, clients, and staff with a professional and friendly demeanor. Monitor and manage visitor access, ensuring compliance with company security protocols. Answer and direct incoming calls, providing accurate information and taking messages when necessary. Ensure the reception area is tidy and presentable at all times. Ensure meeting rooms are always kept immaculate according to set standards. Provide general administrative support including managing correspondence, handling deliveries, and assisting with office supplies inventory. Distribute post and book couriers as necessary. Manage meeting room bookings, and correspond to find alternative arrangements when needed. Maintain high awareness of health and safety, especially in front-of-house areas. Any additional tasks as requested. Skills and Experience Required: Proven experience as a receptionist, front office representative, or similar role in a luxury retail environment. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite. Strong organisational and multitasking abilities. Professional appearance and attitude. Ability to be resourceful and proactive in dealing with issues that may arise. Customer service-oriented with a genuine interest in helping people. Our Commitment to Diversity, Equality and Inclusion: Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions. If you need reasonable adjustments at any point in the application or interview process, please let us know. Our Benefits: 4 pairs of Ambassador Shoes per year. 50% Friends and Family Discount. 25 days holiday with an additional day off for your birthday, plus bank holidays. Option to buy an additional 5 days holiday. Hybrid working model Pension Contribution. Private Medical Insurance. 2 Executive Coaching Sessions per year. Enhanced Family Friendly Policy. Workplace Nursery – salary sacrifice based childcare scheme. Cycle to work scheme. Bippit - financial wellbeing platform Employment Engagement Calendar.