Customer Service Executive
HQ Leeds
Salary - £30,000 - £35,000
Skills needed:
- Hyper organised
- Driven and energetic
- Customer obsessed
- 1-2 yrs experience in customer success
- Based in Leeds or Harrogate
- Hybrid role 3 days in the office in either Leeds/Harrogate.
- Dual role - Customer service and Assistant role to Co-founders and work with the Customer Success Lead
Company Overview:
As the Customer Service Executive, you will be instrumental in ensuring the satisfaction and success of the users and partner businesses. Your primary focus will be supporting the existing client and providing personalized support to drive adoption and retention. We are looking for a proactive and empathetic individual with a passion for customer satisfaction and a drive to deliver exceptional service in a fast-paced startup environment.
Requirements:
- Worked in industry (hospitality or tech) for 2+ years
- Proven track record in customer success, account management, or related roles, preferably within the technology or SaaS industry.
- Exceptional communication and interpersonal skills, with a knack for building rapport and fostering strong relationships with customers and colleagues.
- Empathetic and customer-centric mindset, with a genuine passion for helping others succeed and achieve their goals.
- Strong problem-solving abilities, with the capacity to quickly understand complex issues and develop effective solutions.
- Ability to thrive in a fast-paced, start-up environment and manage multiple priorities simultaneously.
- Familiarity with CRM software and customer support tools to manage interactions, track progress, and analyse data.
- Flexibility to adapt to evolving business needs and contribute to a collaborative and dynamic team environment
Responsibilities:
- Assist with the admin and back office work.
- Offering guidance, assistance, and troubleshooting support to ensure a positive user experience.
- Help and assist with customers to understand their goals, challenges, and feedback, and work collaboratively to address their needs and enhance their experience.
- Develop and maintain strong relationships with key stakeholders at partner businesses, serving as a trusted advisor and advocate for their success.
- Monitor customer usage and engagement metrics, and work closely with the sales team to drive revenue growth.
- Collaborate cross-functionally with internal teams, including product development, marketing, and sales, to ensure a seamless and cohesive customer experience.
- Assist Directors with additional administration work and duties.
Please send your CV to Justine Sellman at Logic Recruitng.
Our client does not offer sponsorship so you will need to be a UK resident and do not require a visa or sponsorship.
Thank you,
Justine