1st line support

Job Title: First Line Support Technician Location: Gloucester (Fully Onsite) Employment Type: Full-Time Are you a passionate tech enthusiast with at least 1 year of experience in IT support? We're seeking a First Line Support Technician to join a thriving Managed Service Provider (MSP) based in Gloucester. This is a fully onsite role, offering a fantastic opportunity for someone looking to grow their career in a fast-paced and collaborative environment. Key Responsibilities: Provide first-line technical support for a variety of IT issues, including software, hardware, and network troubleshooting Log, prioritise, and manage support tickets to ensure timely resolution Diagnose and resolve IT-related problems either in-person or via remote support tools Escalate complex issues to second-line support or senior engineers Maintain up-to-date knowledge of company products, services, and industry trends What We're Looking For: Minimum 1 year of experience in a similar IT support role Strong knowledge of Windows operating systems, Office 365, and basic networking concepts Excellent problem-solving skills with a proactive and customer-focused mindset Ability to work independently, manage time effectively, and prioritize multiple tasks Great communication skills, with the ability to explain technical issues to non-technical users A passion for IT and willingness to learn and grow in the industry If you're eager to build yourIT career and enjoy working in a hands-on, customer-facing role, we'd love to hear from you! Apply now to join a dynamic team in Gloucester and take the next step in your IT career! (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy