UK Technical Support (Diagnostic) - Mandarin/Chinese Speaker

About Autel: Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel products and services reach more than 70 countries and regions including the United States, Germany, the United Kingdom, and Australia. Autel is one of the world's leading providers of automotive intelligent diagnostics, inspection and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208). Riding the tide of intelligent automotive, IoT, and new energy, and applying big data and AI technology to integrate repair information and repair cases, Autel is committed to becoming a global leader in providing automotive maintenance solutions that seamlessly integrate device, cloud, big data, and artificial intelligence, while continuously building the digital ecosystem and exploring new opportunities in intelligent driving and new energy. Autel Intelligence has global offices including New York, California, Munich, Venice, London, The Hague, Paris, Dubai, Kanagawa, São Paulo, Shenzhen, Changsha, and Xi’an with more than 2,000 employees. For further information, please visit us now at www.autel.com Autel New Energy (https://evcharging.autel.com) is the son-company of Autel, which was founded in 2021. Autel New Energy is aimed to the blooming Electrical Vehicle (EV) market. The business areas including EV battery monitoring, EV chargers and EV diagnose software and tools. Job Description: Responsible for providing technical support both before and after sales, including but not limited to managing projects from initiation to production, as well as ongoing operational projects. Familiar with the various characteristics and usage conditions of the company’s products. Acts as the primary point of contact for regional distributors and colleagues across departments, providing all necessary support. Handles after-sales repairs in the UK, including but not limited to processing warranty claims and managing spare parts inventory. Timely processing of customer feedback on technical product issues; responsible for tracking customer feedback, identifying technical issues, and proposing possible solutions. Collects customer requirements and provides feedback to the R&D department. Responsible for organizing, summarizing, and analyzing customer issues to facilitate R&D improvements and upgrades. Prepares and delivers product technical training, and documents maintenance cases. Requirements: Bachelor's degree or higher, with 1 or more years of relevant experience in fields such as electric power, communications, electronics, measurement and control technology, instrumentation, automotive service technology, automotive engineering, or related disciplines. Preferred experience in industries such as charging stations, batteries, automotive, electronics, AWD (All-Wheel Drive), and ADAS (Advanced Driver Assistance Systems). Strong organizational and execution skills, ability to work under pressure, and a strong team spirit. Excellent learning ability, service-oriented mindset, strong sense of responsibility, with a conscientious and meticulous work attitude. Capable of delivering presentations and product demonstrations. Highly self-motivated and proactive. Fluent in Mandarin Chinese and English; proficiency in additional European languages is a plus. Willingness to travel within the UK and to Europe. Office location and entry time: Location: London Area, United Kingdom Start date: As soon as possible Working hours: Full-time ??Autel: Autel Intelligence ???2004?,?????????????????????????????????????Autel????????70???????,????????????????Autel????????????????TPMS????????????2020?2?,Autel????STAR????(????:688208)? ??????????????????,???????????????????????,Autel ???????????????????????????????????????,????????????,??????????????? Autel Intelligence????????,???????????????????????????????????????????????,??2000????? ???????,??????????:www.autel.com ????? (https://evcharging.autel.com/) 2021 ??,????????????????????????, ?????????????,????,???? IoT ??,????,??????????????,???????????,?? ??? 200 ?? ????: ??????????????,????????????????????????????????????????????? ???????????????????,?????????? ?????????????,???????????????????? ?????????????????,????????,??????,?????????????????????????? ??????????????,?????????? ???????????,??????? ????: ???????,????????????????????????????????????1??????????; ????????????????????ADAS??????????; ????????????????????????; ?????,?????????,????,????????,???????????; ????; ????????,?????????????; ????????????? ????:???? ????:?? ????:?? ????,?? Autel ???,??????! ????: ????????????recruitment1.euautel.com (?????????????????) ??????!