Restaurant Supervisor

Located in the iconic Hotel Café Royal, Cakes & Bubbles is a one-of-a-kind dessert and champagne bar in collaboration with renowned Michelin-starred chef Albert Adri. Known for its innovative approach to desserts, signature items like the "Cheese Cake," and a carefully curated selection of champagne, cocktails, specialty teas, and coffees, Cakes & Bubbles offers an unforgettable experience for guests. The Role: As Restaurant Supervisor for Cakes & Bubbles, you will play a key role in delivering exceptional service and creating memorable guest experiences. Reporting to the Restaurant Manager, you will support the team in maintaining our high service standards and ensure smooth daily operations. Your role will involve guiding and motivating the team, providing training on menu updates, and leading by example to ensure our service reflects the essence of luxury and innovation that Cakes & Bubbles is known for. Key Responsibilities: Assist the Restaurant Manager in overseeing daily restaurant operations, ensuring efficiency and exceptional service delivery. Supervise and support a team of servers, baristas, and bartenders, maintaining high standards of service and presentation. Lead by example, embodying the Cakes & Bubbles philosophy of luxury, creativity, and attention to detail. Train and mentor team members, conducting onboarding for new team members and providing continuous training, including updates on new menu items and seasonal offerings. Maintain in-depth knowledge of the menu, including signature desserts, cocktails, teas, and coffees, to answer guest questions and provide expert recommendations. Support the Restaurant Manager in ensuring that health and safety, as well as food hygiene standards, are consistently met. Collaborate with kitchen staff and bar team to ensure timely service, particularly during peak hours and special events. Assist with inventory checks, ordering, and managing stock to ensure smooth and uninterrupted service. Handle guest queries, special requests, and any service recovery situations in a professional and gracious manner. Actively engage with guests, delivering a warm welcome and fostering relationships to encourage repeat visits. Assist in maintaining a positive and motivating work environment, encouraging teamwork and communication among the team. Requirements: Proven experience as a Restaurant Supervisor or Senior Waiter in a luxury hospitality or fine dining setting. Strong leadership skills with the ability to inspire, train, and motivate a team to deliver high standards of service. A passion for luxury hospitality and an in-depth understanding of fine desserts, champagne, and specialty beverages. Excellent communication and interpersonal skills, with a commitment to providing memorable guest experiences. Knowledge of food and beverage health and safety standards. Flexible availability to work shifts, including weekends and holidays, to support the needs of the restaurant. Strong organizational skills, with the ability to manage multiple tasks and work efficiently under pressure. Proficiency in POS systems and experience with order management software. The Benefits: Competitive salary of up to £35,000 including service charge Access to heavily discounted friends and family rooms rates across the Set Hotels Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment) Up to 50% colleagues discount in all our food and beverage outlets Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments) Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January) Christmas celebrations, including colleague lunch, childrens party and Christmas gift Automatic membership of the companys life assurance scheme from day one Generous discounts on retail and dining in Central London through the West End Club app Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments A variety of external benefits including gym discounts and free eye tests Cycle to work scheme and season ticket loan A wide range of both internal and external training and development programmes to support all of our colleagues career progression The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday TPBN1_UKCT