Internal Sales Support Representative

THE COMPANY Brand Energy & Infrastructure Services offer global access, specialised services & forming and shoring solutions for industrial, commercial & infrastructure markets. THE ROLE We are actively searching for a talented Internal Sales Support Representative based out of the Birmingham office. KEY RESULT AREAS * Communicating with customers * Making outbound calls to potential customers * Following up on leads * Understanding customers' needs and identifying sales opportunities * Answering potential customers' questions and sending additional information via email * Keeping up with product and service information and updates * Locating new sales opportunities through tactics like cold-calling and attending trade shows * Negotiating sales terms and providing product demonstrations * Issuing refunds or processing complaints * Following up with customers to guarantee their satisfaction KEY RESPONSIBILITIES * Verify project specific details utilising diverse data sources to identify potential customers or projects specific to the Market Sector. * Take a proactive approach to reaching out to potential clients utilising cold calling, emails, LinkedIn etc. * Assist in developing a market plan for local customers and update monthly sales report metrics. * Assist with reporting, dashboards, and data analysis for monthly reporting. * Support ‘lead-to-opportunity’ initiatives. * Conduct research to stay informed and ahead of market trends, new projects, emerging markets an proactively keep the sales / national accounts teams informed of developments in the specific market sectors. * Assist the regional sales leaders with monthly Salesforce reporting, dashboards etc. * Filter and distribute leads to respective Managers / Estimators / National Accounts Managers. * Proactively utilise all available databases to target companies / contacts for transactional customers. KEY REQUIREMENTS / EXPERIENCE * A proven track record working within an Internal Sales, Account Management, Telesales role. * Excellent communication and organisational skills. * Pro-active and forward thinking