Helpdesk Scheduler

Helpdesk Scheduler Location: Salford Salary: £26,000 to £28,000 Hours: 8am – 5pm, Monday to Friday Are you a dynamic coordinator with a knack for scheduling and resource management? Join our team in Salford as a Service Scheduling Coordinator and be part of a company that values your skillset and commitment! What’s In It For You? * 33 Days Holiday (including bank holidays) plus your Birthday off * Scope for progression * Auto-enrolment Pension * Death in Service Insurance: 4x your salary * Extensive Healthcare & Wellbeing Package: * Private Medical Insurance (no excess) * Dental & Optical cash-back scheme * Employee Assistance Program * Virtual GP access * Annual health screening and discounts * Enhanced Family Leave * Free Onsite Parking and Gym Access * Company Events * Employee of the Month and Long Service Awards * Referral Bonus Key Responsibilities: * Schedule & Monitor: Oversee and manage mobile engineers’ schedules, ensuring they have full, productive diaries. * Job Assignment: Allocate service requests from customers, engineers, Job Logic PPM, and statutory requirements. * High Priority Jobs: Take ownership and triage high-priority tasks with guidance from Operations and Technical teams. * Daily Review: Regularly review schedules to meet PPM demands efficiently. * Communication: Liaise with contracts teams and adjust schedules based on service request fluctuations. * Escalation & Compliance: Address non-compliance issues with engineers and support monthly performance reviews. * Service Accuracy: Maintain accurate information in Job Logic and customer portals. What You’ll Bring: Essential Skills & Experience: * Prior experience scheduling for a team of mobile, distributed engineers * Proficiency with a Computer Maintenance Management System (CMMS) * Strong computer skills, especially in MS Office * Ability to answer phone calls from clients and engineers, planning scheduled maintenance and handling reactive calls Ready to join a company with a fantastic benefits package and plenty of room for growth? Apply today