Customer Service Advisor

Tailored Recruitment Consultancy are delighted to be working with a leading Distribution business in Wakefield to recruit several Customer Service representatives for a rapidly growing team on an ongoing temporary basis. Reporting into the Customer Service Manager in a team of Advisors you will be responsible for maintaining and expanding relationships with a portfolio of customers within the Public Sector division of the business. Responsibilities: * Service customer enquiries via phone and email and provide a best-in-class Customer Experience. * Meet and exceed business and department SLA’s, from responding to a query to providing a customer a quote. * Identify new opportunities for products outside of the contracted category. * Keep accurate databases of customer information and opportunity. * Promote relevant campaigns within the portfolio of accounts. * Utilise information systems to conduct trend and gap analysis to understand and act on customer opportunities and pain points. * Deliver appropriate customer outcomes, ensuring investigations adhere to SLA’s whilst protecting company profitability. * Hit daily, weekly, and monthly KPIs, as outlined by the Customer Experience Manager. * Collaborate with key stakeholders within the business to ensure that customer content collected is of the highest quality * Actively contributes to a positive working environment, whilst promoting the business’ core values and required culture. * Supporting the Customer Experience Manager with additional tasks where necessary to ensure our customers receive a best-in-class service. The Person * Track record in a customer focused telephony environment * Proven track record of having the customers’ needs at the heart of all activity * Works well within a team and contributes success to a common goal Essential * Excellent interpersonal skills * Customer focused * Able to build rapport quickly * PC literate * Able to work to targets / measures * Ability to adapt and engage with change * Critical thinking, ability to solve problems effectively with the long-term solution in mind