Facilities Helpdesk Administrator

Facilities Helpdesk Administrator- Warrington- 25k- Perm

My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Warrington. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. This is a great opportunity to join a company who offer progression and a supportive work environment

Monday to Friday- Full Time Office Based- 8.00-17.00

Main Duties

• General Helpdesk Administration Duties
• PPMS
• Raising Purchase Orders
• Liaising with Engineers and assigning them to works.
• Assist with the efficient day to day running of help desk reporting to the help desk manager.
• Receive and process work requests from clients, received via e mail, telephone and portal.
• Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits.
• Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated.
• Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals.
• Estimate further works.
• Close down completed job
• Send client reports.
• Be part of the weekend rota where required paid overtime.
• Attend client meetings where necessary.
• Other help desk tasks that are within the capability of the Help Desk Coordinator.