Technical Support - Mandarin Speaking

We are currently seeking a highly motivated and experienced 1st Line Support Engineer to join our dynamic team in solihill. The successful candidate will be responsible for providing first-class technical support to our clients, ensuring that their systems are running smoothly and efficiently. Responsibilities: * Responding to technical support queries via phone, email, and chat * Troubleshooting hardware and software issues * Diagnosing and resolving network and connectivity problems * Installing and configuring software and hardware * Maintaining accurate documentation of support requests and solutions Requirements: * Proven experience as a 1st Line Support Engineer or similar role * Excellent communication skills, both written and verbal * Ability to work independently and as part of a team If you are passionate about technology and have a desire to work in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. Please submit your CV