HYBRID WORKING CUSTOMER SERVICE ADVISOR

Hybrid Working Customer Service Advisor Location: Ringwood, Hampshire (Hybrid Working) Hourly Rate: £11.55 - £14.55 per hour (dependent on shifts) Hours of work: 40 hours per week (Day and Night Shifts Available) Our client is seeking a passionate and results-driven Customer Service Advisor to join their thriving multi-channel Contact Centre. As a key member of the team, you'll play a vital role in delivering exceptional customer experiences and driving sales. Main Responsibilities: * Provide exceptional customer service: Handle inbound enquiries via phone, email, and other channels, ensuring prompt and accurate resolution of issues. * Drive sales: Actively upsell and cross-sell products to maximise revenue and achieve sales targets. * Manage customer relationships: Build and maintain strong relationships with customers through a customer-centric approach. * Process orders: Efficiently place customer orders and address enquiries in a timely manner. * Collaborate with teams: Work closely with internal teams to provide comprehensive solutions and escalate issues when necessary. * Maintain high standards: Adhere to company guidelines, policies, and quality standards. Skills/Experience Required: * Excellent verbal and written communication skills * Strong problem-solving and analytical abilities * Proficiency in IT systems, including CRM tools * Ability to work effectively in a fast-paced, target-driven environment * A positive and customer-focused attitude In return our client offers: * A fun and sociable team environment working culture * 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.) * Pension Scheme with Standard Life * Life Insurance * Eye test vouchers and discounts * Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally) * Involvement with local charities and fundraising days * Campaign specific benefits including discounts, incentives and prizes * Free car parking * Cycle to work scheme So if you are looking for your next opportunity with a fantastic Company, APPLY TODAY