Import/Export Operator

Our client, a freight forwarder based in Woodford Green is now looking for a Import/Export Clerk to join their office. Role Overview The position involves a combination of commercial, sales, and operational responsibilities, with initial training provided. The successful candidate will start in the Operations departments, on the Export & Import Forward desk & Export/Recycling desk, gaining experience across different areas, including: * Export/Recycling Desk: Initial focus with responsibilities such as understanding processes, handling client relationships, and learning operational software. * Forwarding Desk: Experience in freight movement via Air, Road, and Sea, including understanding client profiles and supplier relationships. * Commercial Desk: Focus on commercial activities like quotations, rate negotiations, and business development. Key Responsibilities 1. Operations: o Learn and manage processes using Multifreight software. o Understand and manage export/recycling and forwarding operations. o Maintain and develop client relationships. o Oversee job initiation, billing, and file closure. o Import & Export Customs clearance. o Import & Export Documentation 2. Commercial Activities: o Act as a liaison between different operational desks. o Assist in sourcing rates, quotations and negotiations. o Help secure new business and maintain current client relationships. Required Experience, Knowledge, & Skills • Freight Forwarding: Experience across all modes (Air, Road, Sea). • Customs Clearance: Knowledge of export/import procedures and documentation. • INCOTERMS: Understanding of international commercial terms. • Communication & Organization: Strong skills in team collaboration, confidence, and proactivity. • IT Skills: Proficient in Excel, with knowledge of Cargowise software being beneficial. • Pressure Management: Ability to prioritize workload and meet deadlines. Career Prospects This role offers excellent career growth opportunities for candidates who can effectively manage client relationships and excel in a commercial environment. The company emphasizes the importance of both operational and commercial skills, highlighting the opportunity to contribute to business development and client satisfaction