Customer Service Administrator

Customer Service Administrator Salary: £25,000 - £26,000Hours: Monday to Friday 8am - 5pm or 9am - 6pm on a rota basis. Location: TonbridgeParking available on site 30 days holiday including bank holidaysDevelopment opportunities including Apprenticeship schemesLong Service Award and Reward and Recognition SchemesAccess to Employee Assistance ProgrammeAccess to Practical Health PlanAre you a customer-focused individual with a passion for delivering excellent service? We are currently seeking an enthusiastic Customer Care professional to join our client's fast-paced company in Tonbridge. Based within easy access of the A21 and public transport as well as walking distance to local shops, cafes and restaurants.If you thrive in a busy environment and enjoy delivering excellent service to customers, this could be the perfect opportunity for you! ResponsibilitiesAct as the first point of contact for customers, providing exceptional service via phone and emailAssist customers with their inquiries, resolve queries, and escalate issues when necessaryMaintain accurate records of customer interactions and transactionsCollaborate with other teams to ensure efficient resolution of customer requestsStay up to date with industry-specific knowledge and company products/servicesLiaising with other departments and communicating with them effectivelyManaging the customer payment processContribute to process improvements and suggest innovative ideas to enhance customer satisfaction RequirementsPrevious experience in a customer-facing role, ideally via email/telephone, this could be within retail, customer services, call centre, hospitality or similarGreat communication and interpersonal skills, with a friendly and professional demeanourStrong problem-solving abilities and the ability to prioritise tasks effectivelyProficiency in using customer databases or internal systems and Microsoft Office - full training is givenProactive nature and willingness to go the extra mile to satisfy customer's needsAbility to work collaboratively in a team and adapt to changing priorities What's in it for you?A competitive salary package, including benefitsOpportunities for career advancement within the companyExposure to a dynamic and fast-growing industryJoining a supportive and inclusive team environment, where your contributions are valuedDevelopment opportunities including Apprenticeship schemesA supportive manager who adapts to each person individually in terms of training and development How to Apply Apply online for immediate consideration. The first interview will be conducted by Office Angels, the second interview will be with the Customer Care Manager on-site. Shortlisted candidates will receive guidance and support during the entire process.This role is being managed by Rhiannon Winn via our Tunbridge Wells [email protected] 614242Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.