Solutions Architect (ConfigMgr\MECM\SCCM)

About Adaptiva Adaptiva, the Autonomous Endpoint Management company, delivers the fastest way to patch and manage endpoints at scale. The company offers OneSite, the first fully adaptive autonomous endpoint management (AEM) platform. At Adaptiva, we pride ourselves on being a great place to work, driven by our relentless pursuit of engineering excellence and customer satisfaction. Our mission to deliver sophisticated and effective solutions is more than a mantra—it's the cornerstone of our values. At the heart of our success lies a culture of innovation, where collaboration empowers our employees to meet their greatest potential in their career journeys. Integral to our identity are our four core values: Integrity, Excellence, Work Ethic, and Dignity of Labor. These principles guide everything we do, from the way we conduct business, to the way we interact with our colleagues, customers, and partners. Upholding the highest standards of integrity ensures transparency and trust in all our endeavors, while our unwavering commitment to excellence propels us to go above and beyond to exceed expectations. At Adaptiva, we champion a self-driven work environment, empowering our team to take ownership of their projects and deliver results. Moreover, we deeply honor the Dignity of Labor, recognizing the value in every task and fostering an environment where all contributions are respected and celebrated. Working at Adaptiva means having the opportunity to collaborate with exceptional customer partners, forging relationships that drive mutual success. Our dedication to customer satisfaction extends beyond providing innovative solutions; it encompasses cultivating meaningful partnerships built on trust, collaboration, and shared goals. Hundreds of today’s largest global organizations choose Adaptiva to increase operational efficiency, reduce risk, and maximize patching velocity across millions of endpoints. Learn more at Adaptiva , and follow the company at LinkedIn , Facebook and X . About this role We are looking for a Senior Solutions Architect to be part of the global Customer Success team, performing senior level technical support, solutions, and customer onboarding activities. You will be responsible for ensuring our customers have excellent experiences implementing and utilizing Adaptiva products. This is a full-time, remote (work from home) position based in the United Kingdom and may require occasional travel within the region. Responsibilities Key responsibilities will include: Provide technical product support for new and existing customers. Liaise directly with our customers at all levels of their business, both remotely and in-person. Build and maintain technical relationships with existing customers in the region. Technical resource for designing and supporting post-sale customer solutions. Deliver product training and assist in the creation of self-education public access content such as knowledge-base articles, blogs, videos etc. Maintain internal systems for product demonstration and testing. Be part of the on-call support rotation (1 week every 3 months). Participate at technical conferences and contribute to activities in the booth at events while promoting the Adaptiva platform. Requirements Progressive experience in a technical role, implementing and supporting IT software. Experience with Adaptiva products. Industry specific experience in systems management, device management, security software or configuration compliance. Technical experience with design, implementing and supporting Microsoft System Center Configuration Manager 2012 and later. Technical experience in Windows Operating Systems, Desktop Management and Windows Deployment. Excellent and demonstrable troubleshooting and analytical skills. Experience with server and networking technologies. Experience managing support tickets and escalations. Nice to have Experience with cloud-based endpoint management/MDM solutions (e.g. VMware Workspace ONE, Microsoft InTune, Altiris). How to apply Send your resume and cover letter in .pdf format to [email protected]. You must have the right to work in the United Kingdom. Visa sponsorship is not available for this position. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Adaptiva does not accept unsolicited head-hunter and agency resumes.