Benefits Welfare Advisor

DK Recruitment are recruiting for a Benefits & Money Advisor to join our team. In this role, you will deliver a high-performing, customer-focused service, ensuring the provision and development of quality advice and information on money, benefits, and other social welfare matters. About the Role: Contribute to the organization’s corporate objectives by delivering a proactive and preventative income management service. Increase awareness and promote benefit entitlements, fostering a culture of payment and assisting in maximizing customer income. Provide information, training, and advice to colleagues on welfare and benefit-related matters. Assist in improving services, and help in developing policies and procedures. Deliver training to customers on benefits, money management, and budgeting, emphasizing their rights and responsibilities. Manage a caseload of complex benefit appeal cases and represent customers at hearings as needed. Stay informed on relevant legislation, regulations, and best practices, especially in relation to welfare benefits and Welfare Reform. Who We Are Looking For: The successful candidate will have the following skills and experience: Proven experience in providing advice on money, benefits, and welfare. Experience in calculating benefit entitlements, identifying errors, and addressing under-claimed benefits. Strong ability to communicate effectively with customers, often in sensitive and emotional situations. Comprehensive knowledge of available benefits and the process for claiming them, including those for EU nationals. Experience with benefit appeals and tribunal representation. Excellent verbal and written communication skills. A commitment to delivering high-quality customer service and continuous improvement. Flexibility to work some weekends and evenings as needed. A valid UK (or equivalent) driving license and access to a vehicle. What's In It For You: A competitive salary of £35,000 per annum. Remote working, offering flexibility and a positive work-life balance. Opportunities for professional development and training. A chance to make a tangible difference in the lives of customers by helping them navigate financial challenges. Supportive team environment focused on continuous improvement and customer care