Regional Account Manager – Leeds
We are currently looking for an experienced Regional Account Manager to manage a portfolio of high-profile PFI projects, responsible for the full TFM services. The successful candidate will have full leadership and financial responsibility with a primary focus on operational and commercial compliance.
You will lead, develop, manage, and motivate a support services team to the Mitie standards, ensuring that the client receives services of the highest quality. You will be responsible for the development of the business strategy in line with current and emerging client needs.
What you'll be doing…
- You will own, develop, and maintain positive and sustainable relationships with all contracts.
- Regular meetings regarding the operating unit facilities' performance and compliance will be conducted for visibility.
- You will manage NPS scores and annual engagement targets, meeting and exceeding client expectations in regards to customer excellence and communication.
- You will manage a team of predominantly site-based Account Managers within the specific operating unit, leading a culture that puts our people first, you will set standards for culture and behaviour
- You will oversee the overall management of service obligations and output specifications, as well as contractual SLA's and KPI's
- You will have full P&L management for the operating unit, managing risks and opportunities, debt, accrued income, invoicing, lifecycle, reconciliations, etc. You will also manage ANOC (Additional Notice of Change), capex, opex, and variations, providing monthly business overviews and updates to the OUD.
- You will promote and safeguard the welfare of children and adults at risk who use the facilities in which Mitie operates.
- You will identify growth and organic growth opportunities for the operating unit. Awareness of industry innovation, appropriate to the contracts managed, will be crucial.
- You will undertake commercial due diligence for potential new opportunities and identify areas for continuous improvement, both internal and external, across the operating unit.
Our ideal candidate….
You will be an experienced FM Account Manager or working in a similar role with knowledge of PFI contracts. You will have an extensive knowledge in Hard and Soft Services operating in a multi site and multi disciplinary position. You will also:
- Be a passionate leader wanting to develop and grow their team
- Hold experience in Commercial and Finance situations managing budgets
- Be an effective communicator across departments and different hierarchies
If you are interested then apply today!