Customer Service Administrator

We’re looking for a Part-Time Customer Service Administrator to join a commercial team for a manufacturing company based in Scarborough, to support the team leader in the day-to-day operations. We’re looking for someone with strong communication skills, commercial awareness, and a customer-focused approach, always putting clients first. You’ll be organised, methodical, and able to manage your workload under pressure, whether working independently or as part of the wider team, with cross-functional collaboration to support continuous improvement. Some of the Key Responsibilities will be: Efficiently manage customer orders, taking responsibility for key accounts and ensuring a seamless journey from order through to production. Act as a primary point of contact for customers, addressing enquiries, providing updates, and ensuring customer satisfaction. Order Processing & Tracking, track deliveries, resolve any issues, and ensure projects meet planned schedules. Prepare document specifications, work instructions, and maintain project schedules to support production goals. Attend pre- and post-production meetings, share essential information with team members, and work collaboratively to ensure high-quality customer service. Manage multiple customer projects simultaneously, ensuring each meets company standards. Maintain accurate electronic records using company systems, adhering to company policies and procedures.To be successful in this role you must: Have recent experience in Administration, Customer Service, or Account Management Be proficient in Microsoft Office, particularly Excel Be flexible with working hours during peak or quieter periods, or to provide holiday coverIf you’re ready to bring your skills to a role that offers variety and the opportunity to make an impact, apply today to join the team! This will be working Part-Time, 20-25 hours per week, Monday to Friday either 9am-2pm or 10am-2pm, earning a salary of £24,000 pro rata