Customer Service Advisor

Job Title: Customer Service Advisor Salary: £13 per hour Contract: Initially 5 months Location: Edinburgh (Hybrid) Hours: Monday - Friday 9am - 5.30pm Overview: As a Customer Service Advisor at a leading Financial Services provider, you will be responsible for taking inbound calls from pension customers, providing excellent customer service, resolving complex queries and ensuring customer satisfaction. Ideal Candidate: - Previous customer service experience - Excellent communication skills - Strong problem-solving abilities - Ability to work well under pressure - Good attention to detail Benefits: - Weekly pay - Hybrid working options - Opportunities for career progression - Monthly attendance bonus - Supportive and inclusive work environment Key Responsibilities: 1. Answering incoming calls from pension customers 2. Resolving customer complex queries efficiently 3. Providing accurate information and guidance to customers 4. Updating customer records accurately 5. Meeting and exceeding customer service targets Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age