Systems Analyst

In a Nutshell… We have an amazing opportunity for a Systems Analyst to join our team within Vistry Services, at our Cheltenham office. As our Systems Analyst, you will provide day to day 2nd line support and administration of our CRM (Dynamics 365), ERP (COINS) and integrations as well as a diverse suite of business focused applications, encompassing DMS, legal, site management and H&S systems, and ensuring that support tickets are resolved or escalated in a timely manner. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Willingness to understand Microsoft Dynamics CRM 365, COINS ERP and provide support Desire to ensure the core business system is documented and maintained Willingness to share knowledge with others Ability to understand user queries and relate to business process in our Business Systems Experience troubleshooting user queries Excellent communications skills Able to work under pressure, and accept criticism of work Friendly, flexible and helpful attitude Good team working skills Accurate with an eye for detail A methodical approachDesirable… Knowledge of the house building industry Understanding and practical experience of managing a hosted Microsoft Dynamics CRM solution or COINS ERP Experience of configuration of our in-house CRM/ERP platforms of choice (Dynamics 365/COINS) Experience of report creation, development and maintenanceMore about the Systems Analyst role… Receive and manage internal user systems support calls from IT Service Desk. Ensure business processes are adhered to by end users. Provide consistent and robust communication to all users in respect to business and system processes. Provide support to both internal and external customers using our platforms. Maintaining a log of the support calls and progressing the resolution of the calls. Resolve calls where possible or escalate to 3rd line support or 3rd party suppliers as appropriate. Report on the performance of the internal Vistry Group Business Systems. Answer basic how to questions on processes in systems. Escalate patterns in support to enable fixes to be developed. Control access to environments by 3rd party support and consultants. Document any work or changes that are made to any environments. Periodically, assist in testing as required. Maintain user groups which control user access by role. Set up and maintain user access and other security features. Highlight when end users require training. Oversee testing and implementation of any new functionality. Keep a log of reports and their definitions. Creating and developing reports within CRM as and when requested by the business. Liaising with the report developers, control the application and testing of new reports. Provide ad-hoc data extracts and reports as and when required. Develop and maintain comprehensive documentation on process, problem resolutions, and other procedures. Effectively manage own workload including planning and prioritization. Adhere to the IT Security Strategy at all times.Finally, let's tell you a bit more about us… We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-WS1