Customer Services Lead

Customer Services Lead - Medical Sector (Temp to Perm) Location: Head Office - Colnbrook Salary: up to £12.50 per hour / £26,000 Hours: Full-time- - Monday to Friday 8.30am - 5.30pm This role is fully office based Benefits: * Competitive salary with opportunities for progression based on training and qualifications * 4 weeks holiday plus bank holidays * 10% staff discount on health & beauty products * Pension scheme About the company: Offering a comprehensive range of services within the medical sector - this family owned business prides itself on delivering exceptional care with a personal touch! As the business continues to grow, they are looking to hire a dynamic Customer Services Lead to join their friendly team at Head Office in Colnbrook. The Role: Are you passionate about healthcare and have a knack for leadership? We're seeking an enthusiastic and proactive Customer Services Lead to support the Head of Services and coordinate our clients customer service teams. In this pivotal role, you'll ensure that the teams meet their service targets and provide high-quality, personalised care to our patients. Key Responsibilities: * Analyse data and solve problems to optimise service delivery * Collaborate with pharmacy teams to enhance patient experiences and promote overall health * Oversee service targets and ensure adherence to quality standards What We're Looking For: * Proven experience in administration with strong leadership qualities * Proficiency in Excel and Word, with excellent numeracy skills * A real team player with exceptional communication and organisational skills * Ability to work under pressure, prioritise tasks, and meet tight deadlines * Excellent command of written and spoken English Next Steps If you're ready to make a difference and grow your career with a supportive and family-oriented company, we'd love to hear from you. Apply now or contact Sylvia or Charlotte at Office Angels Staines to discuss this role. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website