Job Opportunity: Housing Officer (Temporary)
Position: Housing Officer
Contract: Temporary, ASAP - 5 Month Contract
Possibility of Extension: Yes, based on performance
Pay Rate: 17.53 per hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: TQ12 4XX
Job Purpose:
We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer.
You will have responsibility for managing a Neighbourhood patch providing tenancy Housing and Estate management services and will be expected to:
- To provide financial assistance through grants and loans and to improve the energy efficiency of
homes in Teignbridge. - Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
- Proactively deal with all potential hazards and Fire Risk Assessment actions.
- To ensure speedy property lettings in line with Tower Hamlets Homes' and national BVPI targets.
- Support and sustain tenancies to prevent homelessness by providing general tenancy support to residents to help sustain their tenancy.
- To undertake sensitively and effectively all aspects of tenancy management.
- To case manage residents with additional needs.
- To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
- Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visits and when representing the Council in court.
- Have sound judgement and the ability to prioritise effectively.
- Meet various performance targets.
- Have experience in using Northgate (SX3) and Contact manager IT systems are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer. You will have responsibility for managing a Neighbourhood patch providing tenancy Housing and Estate management services and will be expected to:
- Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
- Proactively deal with all potential hazards and Fire Risk Assessment actions.
- To ensure the speedy lettings of property in line with Tower Hamlets Homes' and national BVPI targets.
- Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.
- To undertake sensitively and effectively all aspects of tenancy management.
- To case manage residents with additional needs.
- To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
- Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visits and when representing the Council in court.
- Have sound judgement and the ability to prioritise effectively.
- Meet various performance targets.
- Have experience in using Northgate (SX3) and Contact Manager IT systems
Qualifications and Experience:
- Previous experience in a housing officer-related field is essential.
- Understanding of housing laws, regulations, and policies.
- Strong interpersonal and communication skills.
- Problem-solving abilities and a proactive approach to challenges.
- Proficiency in using housing management software.
- Ability to work independently and as part of a team.
- Relevant qualifications in housing or a related discipline are a plus.
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