Location: London
Salary: £95,000
Head of Engineering - £80,000 - £95,000 - UK remote based - Benefits
- Complete autonomy over CX & Call Recording function
- Experience in building, shaping and developing a team of engineers via CX
- Lead and run a team of 13 engineers (looking to grow)
- Be the face of the engineering team of a multimillion £ organisation
The client is a trusted leader within the digital transformation and regulatory compliance landscape, experts in innovative solutions spanning system & process design, project management, and service delivery to drive growth and elevate Customer Experience (CX).
You will be responsible for technically leading and developing a team of Engineers across the Call Centre and Call Recording team, consistently looking to build and grow the engineering team to exceed targets and expectations with existing and new clients. This role requires you to lead from the front by upskilling the team and fostering collaboration.
Key Skills:
- Be a leader who is liked and respected
- Ability to build a happy and successful team
- Confident and decisive in making key decisions
- Able to hold your own technically within CX and Call Recording
- Understanding technical concepts of CX and Call Recording to map skills across teams
- Proven expert within the digital area - Artificial Intelligence (AI)
Responsibilities:
- Complete ownership and autonomy over CX and Call Recording function
- Lead, build, drive, and upskill team members
- Strive to be in CX and Call Recording function
- Drive key deliverables across business functions and deliver excellence
- Delegate where possible, empowering team members with responsibility to aid their personal growth
- Always looking to grow and develop the team
- Strong mentality, leading from the front and showing professionalism
- Report directly to the board
- Develop skills and act as a player-manager, driving the CX division forward
This is an amazing role in an exciting business and an opportunity for the successful candidate to run operations with full backing from the board.
To apply, please email or call for further information.