Director of Urgent and Emergency Care

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling. Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most. WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe. The Director of Global Provider Networks role is responsible for the functional network provider strategy, global network quality, operational performance and financial outcomes of network partnerships. The role is responsible for the delivery performance of global provider network and has overarching accountability for our global cost containment initiatives You’ll lead the creation of a Global Network Operating Model, establishing best-in-class process and protocols to deliver a superior customer experience. You’ll lead and manage all functions across the global provider network to ensure quality control, appropriate medical governance and enhancing both the customer experience and brand reputation. You’ll formulate strategies and continuous improvements to ensure Global Network Management (GNM) is strategically aligned to the roll out of WTP’s Global Operating Model and overarching vision and roadmap of the Cover-More Group. You’ll have fiscal responsibility and control of OPEX for global network teams around audits, travel, conferences and consultancy expenses in line with budgetary constraints and company policy. You’ll work with Risk and Compliance, and the Medical leadership team to maintain and improve compliance and risk frameworks across the network divisions of the business. You’ll establish productive relationships with network leaders and teams globally to create consistency in the delivery, execution and engagement of Global Providers. You’ll offer solutions to provider network issues that are affecting or may affect the delivery of service to our customers and/or other WTP members . You’ll support for continual improvement across network and related line of business functions. You’ll work with the Salesforce team on enhancements to the Global care network database. You’ll be responsible for provider account management, including; oversight of service delivery, support for issue resolution in consultation with relevant management, relationship management, contractual negotiations and support for escalations or complaints. development, revisions and implementation. You’ll have a successful track record of network service delivery. We have more than 1500 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. Our hybrid approach – after an initial training period of 3 months – ensures our employees maintain work-life balance with the flexibility of 2 days in the office and 2 days working from home. Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth. Take the time you need, for you and your community. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Travel insurance ~ Health insurance ~ Life Insurance ~ Company subsidised pension ~25 days annual leave ~ Short term incentive plan ~ Employee reward and recognition scheme ~ Flexible working opportunities ~ Competitive family and parental leave programme ~ Employee Assistance Programme ~ Fitness reimbursement scheme ~ Online learning and training opportunities ~ LI-Hybrid If you are interested in applying for an internal position, please familiarise yourself with the Internal Applications section of the Recruitment Selection and Separation policy. You can find this policy on the People & Culture SharePoint .