Customer Experience & Sales Support

Job Title: Customer Experience & Sales Support Location: Horsham (Office-based) Hours: Full-time, 8:30am - 5:00pm, Monday to Friday Key Responsibilities: * Manage customer onboarding, contract renewals, and service queries. * Identify new business opportunities and uplift leads from existing clients. * Handle Pre-Qualification Questionnaires (PQQ) and quote for service jobs and contract renewals. * Build strong client relationships to maximize sales opportunities. * Provide monthly reports and maintain client data. * Ensure high standards in customer communication and account management. Skills & Experience: * Proficient in Microsoft Office (Word & Excel); CRM experience * Strong written and verbal communication skills. * Ability to manage client relationships and work independently or in a team. * Detail-oriented, adaptable, and proactive problem-solver. Benefits: * 25 days holiday + bank holidays. * Training and development opportunities available. Apply now to join a dynamic team focused on delivering exceptional customer experiences