Company:
Cohabs
Location: London
Closing Date: 17/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Join Our Team as a Customer Experience Superstar!
Do you have a passion for turning frowns upside down, organizing epic events, and making sure every customer interaction is nothing short of legendary? Are you the kind of person who thinks of “CSAT” as a lifestyle and not just a metric? Are you interested in building partnerships with exciting companies in London? Well, we have just the role for you!
We’re on the hunt for a Customer Experience Specialist who will be the shining star at the forefront of our community.
About us
Cohabs is a co-living company that creates a network of flexible, fully furnished housing by creating sustainable community-driven shared houses. We buy, renovate, and manage buildings located in the best neighbourhoods of London, Brussels, New York, Paris, Madrid, Luxembourg and Milan. We are a vertically integrated company, capturing every part of the value-chain from site identification right through to long term operation.
In London we play to buy and open 15-20 buildings per year over the next 3 years, while simultaneously launching 2-3 more UK cities.
What you'll be doing: Community Conductor: Be the go-to person for our community, facilitating connections and being the face and voice of all our channels. Customer Experience Hero: Ensure every interaction leaves our members smiling, aiming for nothing less than an exceptional experience. Data Detective: Analyze lead traffic and community metrics, then craft strategies that make numbers soar. Content Mastermind: Develop and execute a content plan that aligns with our company values and keeps our community engaged and excited. Engagement Guru: Create and share content that makes our community click, comment, and connect. Feedback Facilitator: Gather and relay community feedback to our internal teams, helping us stay on top of our game. Knowledge Connector: Help the community share resources and knowledge like a pro, making sure everyone gets the support they need. Room Manager Extraordinaire: Keep those rooms filled by managing occupancy and approving lease applications with precision. Event Maestro: Organize and participate in events that bring the community together and make memories that last.
What we're looking for: Community Builder: Experience in launching community initiatives? Whether it’s forums, ambassador programs, or event series, you’ve done it all. People Magnet: Your customer service skills are top-notch, and you can moderate conversations online and offline with ease. Occupancy Strategist: You know how to read vacancy metrics and craft strategies that fill rooms faster than you can say “Welcome home!” Analytical Genius: You’ve got a sharp mind for numbers and can turn complex problems into simple, effective solutions. Metrics Master: You can identify and track relevant community metrics, like repeat event attendance, without breaking a sweat. Communication Pro: Your writing and speaking skills are so engaging, people can’t help but listen. French & English fluency? You bet! Entrepreneur at Heart: You’re a self-starter, always on the lookout for ways to improve, and you’re not afraid to take the initiative. Experience Counts: Previous experience in community management and analytical roles? That’s a big plus!
We’re on the hunt for a Customer Experience Specialist who will be the shining star at the forefront of our community.
About us
Cohabs is a co-living company that creates a network of flexible, fully furnished housing by creating sustainable community-driven shared houses. We buy, renovate, and manage buildings located in the best neighbourhoods of London, Brussels, New York, Paris, Madrid, Luxembourg and Milan. We are a vertically integrated company, capturing every part of the value-chain from site identification right through to long term operation.
In London we play to buy and open 15-20 buildings per year over the next 3 years, while simultaneously launching 2-3 more UK cities.
What you'll be doing: Community Conductor: Be the go-to person for our community, facilitating connections and being the face and voice of all our channels. Customer Experience Hero: Ensure every interaction leaves our members smiling, aiming for nothing less than an exceptional experience. Data Detective: Analyze lead traffic and community metrics, then craft strategies that make numbers soar. Content Mastermind: Develop and execute a content plan that aligns with our company values and keeps our community engaged and excited. Engagement Guru: Create and share content that makes our community click, comment, and connect. Feedback Facilitator: Gather and relay community feedback to our internal teams, helping us stay on top of our game. Knowledge Connector: Help the community share resources and knowledge like a pro, making sure everyone gets the support they need. Room Manager Extraordinaire: Keep those rooms filled by managing occupancy and approving lease applications with precision. Event Maestro: Organize and participate in events that bring the community together and make memories that last.
What we're looking for: Community Builder: Experience in launching community initiatives? Whether it’s forums, ambassador programs, or event series, you’ve done it all. People Magnet: Your customer service skills are top-notch, and you can moderate conversations online and offline with ease. Occupancy Strategist: You know how to read vacancy metrics and craft strategies that fill rooms faster than you can say “Welcome home!” Analytical Genius: You’ve got a sharp mind for numbers and can turn complex problems into simple, effective solutions. Metrics Master: You can identify and track relevant community metrics, like repeat event attendance, without breaking a sweat. Communication Pro: Your writing and speaking skills are so engaging, people can’t help but listen. French & English fluency? You bet! Entrepreneur at Heart: You’re a self-starter, always on the lookout for ways to improve, and you’re not afraid to take the initiative. Experience Counts: Previous experience in community management and analytical roles? That’s a big plus!
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