Complaint Handler

Huntswood is looking for Senior Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone. Role overview: Start Date: 30th September 2024 Day Rate: £195 per day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this Location: Pendeford, West Midlands - Hybrid working available after a 6-week induction training programme Working hours: 40 per week, Monday to Friday between 08:00-18:00 As a Senior Complaint Handler, you will be: Providing high-quality service to customers by resolving complaints in a timely manner Using your experience, you will collect information over the telephone and delivery of the right outcome to customers, making sure your decision is clear, justified and audited accordingly Interrogating various systems with an inquisitive mind to gather information to support your decision, raising suggestions for improving the customer journey Preparing bespoke letters to support clear and compliant communication with our customersThe Senior Complaint Handler will have: A minimum of 24-months banking complaint handling experience including writing bespoke final response letters Business Banking product experience is advantageous Knowledge of FCA and FOS regulations surrounding complaints Excellent communication and interpersonal skills with the ability to take and make calls to customers and internal stakeholders Experience of provide feedback and guidance when required about the complaints process Commitment to work at client's office in Pendeford Ability to work independently as well as being able to work as a team Strong attention to detail Ability to navigate through a number of in-house databases Good MS Office skills, particularly MS WordAbout us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future. Interested in this Complaints Manager opportunity? Apply now. To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details