Helpdesk Analyst

Are you a problem solver who loves helping people? Want to work with a leading software solutions provider? As a Helpdesk Analyst, you'll be the go-to expert for clients worldwide, providing outstanding support and ensuring complete service satisfaction. What You’ll Do * Quickly respond to clients’ questions via phone or email, helping with software issues or escalating urgent cases when needed. * Take pride in delivering excellent service, making sure clients are happy and their needs are met. * Build great relationships with clients. * Diagnose and solve complex software issues, guiding clients step-by-step through the process. * Keep accurate logs of each support call to ensure the team stay updated. * Stay sharp by learning about new updates and features, and attending training to level up your skills. * Be a team player, helping create a supportive and encouraging environment where everyone feels valued. * Occasionally pitch in with special tasks to make sure the client experience is always being improved. What You Bring Must-haves: * Great communication skills * Experience in customer service (in person or over the phone) * Strong problem-solving abilities * Able to juggle multiple tasks * Passion for learning as software evolves * Team player attitude * A knack for troubleshooting * Ability to self-learn Nice-to-haves: * Previous experience in tech or software support * A degree or higher education qualification * Familiarity with spreadsheets * Bonus points for speaking a second language! Benefits to you: * Starting salary of £23,400 rising to £28,337 following training (approx. 18 months to 3rd line support level) * Pension * Private healthcare * 25 days holiday, plus Bank Holidays and additional leave for your Birthday! * Subsidised £1 lunches from Monday to Thursday! * Flexible / hybrid working! * Fantastic team culture and social events. Don’t miss out on this fantastic opportunity, contact WILL at TN Recruits now to find out more! In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise