Order Management / Production Planner

High-tech manufacturer require a Fulfilment Planner to work within their supply chain team. The role has a mix of; production planning, order management/fulfilment and materials planning tasks. The position is available on a 12 month FTC. The Fulfilment Planner will report to the Fulfilment Manager and be responsible for supporting order management and production planning activities in MRP/ERP and ensuring effective material flows. The Supply Chain Planner would not need experience in all of thee areas, but an understanding of supply chain, customer services and MRP/ERP systems would be beneficial. Specific duties of the Fulfilment Planner include: Monitor customer service inbox for general enquires and new orders. Communicate order acknowledgments Process orders within the ERP system, ensuring this is carried out in a timely manner and in-line with departmental KPI's and the contract review process Generate and manage works orders within the ERP system Handle and resolve customer queries and escalations Coordinate with production teams, supply chain and other departments to ensure on-time delivery of products Monitor progress of production plan, identify shortages/bottlenecks and communicate changes/updates Manage KPI's relating to on-time delivery and product lead-times Fulfilment Planner applicants should meet the following criteria: Previous experience in supply chain, order management, customer service, production planning or materials planning IT literate, strong knowledge of MS Excel, Word, PowerPoint and Teams Excellent communication and teamwork skills Comfortable working on a 12 month FTC basis