Branch Manager

Freightserve recruitment are looking for a Branch Manager for a well established Freight Forwarder. The company are based in The Wythenshawe area. Duties and Responsibilities Leadership & Team Management * Lead, mentor, and support team members in achieving their goals and targets. * Line manage staff, oversee day-to-day operations, and ensure efficient performance. * Provide training, supervision, and maintain staff training records. Operational Management * Oversee import and export operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks. * Create, maintain, and enforce SOPs for the department, ensuring compliance with industry standards. * Communicate and report internal leads to sales and customer service teams. * Ensure accurate quotations are processed, communicated within two hours, and recorded. * Drive process improvements and operational efficiencies in collaboration with the warehouse and line manager. * Manage Manchester warehouse operations and maintain smooth workflow. Sales & Customer Management * Supervise local sales activities, ensuring the sales team is informed and capable of delivering services that align with company objectives. * Build and maintain strong customer relationships, addressing queries and concerns. * Report sales activities and ensure ongoing communication with the network. Financial & Procurement * Authorise and scrutinise invoices, ensuring compliance with company policies. * Oversee department cost capture, ensuring timely and accurate financial reporting. * Ensure value for money in procurement processes Compliance & Reporting * Attend business and Health & Safety meetings, ensuring that decisions align with company policies. * Ensure timely generation of reports and submission to line management. Skills, Experience and Competencies * Proven experience in leading and managing teams effectively. * Comprehensive understanding of import/export operations and regulatory compliance. * Strong background in health and safety management, ideally within a warehouse environment. * Exceptional communication and interpersonal skills, with the ability to solve problems efficiently. * Solid financial management skills, particularly in cost tracking and invoice processing. * Fluent in both written and spoken English, with the ability to communicate clearly across all organisational levels. * Capable of working collaboratively in a team as well as independently with confidence. * Demonstrates initiative and the ability to meet deadlines in a fast-paced, dynamic setting. * Proficient in IT, including Microsoft Office 365 (Word, Excel). As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry