Housing Solutions Officer

Housing Solutions Officer (SO1) PRIMARY JOB FUNCTION To ensure an effective Housing Solutions Service is provided to the council’s customers in housing need, including assessment and advice on Housing and related support. To deputise for the Housing Advice Manager as needed. DUTIES AND RESPONSIBILITIES • To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality. • To provide clients with a written record of the advice and guidance provided, along with actions agreed, so serving to pilot the Personalise Housing Plans. • To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing. • To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to the council‘s write first time and customer service standards. • To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers. • To follow the departments procedures and protocols for the effective liaison and discharging statutory joint obligations. • To enable mediation between landlords and tenants, parents relatives and family relationship breakdowns in order to prevent homelessness. • To interview and carry out an initial assessment of all customers visiting the Housing Aid Centre. EDUCATION and EXPERIENCE Experience of dealing with the public providing practical advice in a housing and welfare, to include administrative experience. Experience of working in a multi-cultural, inner city environment. Experience working as a housing solutions officer  KNOWLEDGE, SKILLS and ABILITY Displays an awareness, understanding and commitment to the protection and safeguarding of children and young people and or vulnerable adults. Experience of the relevant housing legislation and case law, including the Housing Act 1996, Homelessness Reduction Act 2017 and the Protection from Eviction Act 1977. Ability to respond sensitively to people experiencing a wide range of Housing problems. CONTRACT  Initial 3 to 6 month contract  PAYE via Umbrella  Monday to Friday 9am to 5pm (5 days in office) If you are interested in this position AND meet the requirements, APPLY NOW