Project Management Office Lead

UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service.The role as Project Management Office Lead (PMO) at UP3, you will play a vital role in optimising, leading and overseeing the effective and efficient execution of our project management office for all our customer engagements. You will be responsible for maintaining and driving our standards, processes and governance providing full support and enablement for the Professional Services delivery team. This role requires a strong background in project management, leadership skills and a track record of working in a PMO role with proven successes.We’re looking for someone who can relate to our values and the type of company we are. If you are right for us you’ll be able to articulate why these values matter:No-one is above making the tea or watering the plantsDo the right thing by the customer. Always.No room for egos, politics or gossip.we're a team. Take pride in sharing what you know.If you see something that needs doing, roll up your sleeves and get it done.Remember, at some point, you did something for the first time.Key Responsibilities Strategic leadership: Support workstream leaders in developing and implementing PMO strategies, methodologies and best practices to support UP3’s strategic goals and ensure the successful delivery of key initiatives.Project governance: Enforce project management standards, processes and governance frameworks and ensure compliance with established methodologies.Resource management: Manage resource allocation and capacity planning to optimise utilisation and project delivery.Performance tracking: Establish metrics and KPIs to measure project performance and effectiveness providing regular reports and dashboards to senior leadership.Stakeholder engagement: Build and maintain strong relationships with key stakeholders, ensuring effective communication and collaboration.Continuous improvement: Promote a culture of continuous improvement across all professional services teams including taking lessons learned and driving process enhancements.Essential skills and experience: You do not need to meet every single criteria below to apply, please submit your CV if you think you’d be a good fit for the role.Proven experience in project management in an Agile environmentProven experience in resource managementStrong leadership and people management skillsKnowledge of project management toolsStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsAdvanced knowledge of Agile SCRUM methodologiesAbility to work collaboratively in a cross-functional team environmentStrong organisational and time management abilitiesStrategic thinker with a results orientated mindsetAbility to work under pressure and manage multiple prioritiesWhat’s in it for you? Work for an established, respected ServiceNow partner which is rapidly scaling. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016.The opportunity to work on some truly interesting projects. We are thrilled to work with companies such as Southeastern Railways, HS2, National Highways, National Gas, Clyde & Co, Nuffield Health, White & Case, Avanti West Coast, HFW, Serco and more.Our ongoing commitment to your training and development. All our team are given access to the ServiceNow Training Portal where we support, and actively encourage you to enhance your continued learning and certifications, and ensure all Deltas are up to date. We’re a UK’s Best Workplace for Development.A brilliant team. We actively foster a culture of innovation, collaboration and creativity. We truly care about our people, we’ve been recognised as a Great Place To Work two years running and we’re committed to maintaining our company culture even as we grow and scale.Company benefits – highlights Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay.In addition, we encourage you to take as much time as you need for ante and post-natal appointments.Flexible Working We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.We embrace hybrid working so you can split your time between home and our offices in The Ministry, SE1 and we offer a £250 allowance to make sure your home working is set up with everything you need.Competitive salary based on experience7.5% performance related bonus paid in two instalments, 6 months apartExcellent Vitality health insurance, Vitality GP, and Bupa level 3 dental cover25 days holiday increasing based on length of serviceCompany pension (after 3 months’ service)A Death-in-Service Life Insurance policy which would pay out 4X your salaryCentral London office for days when you do come into the office – The Ministry, Borough: includes free gym membership, wellness programmes, onsite café, bar and terrace, regular on-site events with guest passesSports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt