Technical Support Technician

My client are well recognised manufacturing business and are currently needing a Technical Support Technician to join their team to help with continuous growth within the business offering excellent training and development opportunities. As a Technical Support Technician you will be responsible for providing excellent after sales service and technical support on a vast range of products ensuring timely and accurate technical advice to customers via telephone, email or website enquires. Ideally, the Technical Support Technician will have experience working in a strong customer support/customer service environment and have strong telephone skills, excellent timekeeping ability a passion for problem solving! Technical Support Henley Permanent Position 35 Hours a Week (Mon-Fri) Main Responsibilities as a Technical Support Technician: Answering customer questions regarding the selection, performance, cost, availability, installation issues of company products Reporting any customer concerns and identifying multiple continuous issues calls to senior members of staff Maintaining detailed knowledge of the Company’s products and how they work Detecting potential insurance claims and reporting details to the Technical Assist Manager. Actively ensure that the companies CRM system is kept up to date Diagnose product and system issues and arrange service agent call-outs where necessary   Person specific skills required for Technical Support Technician: Experience of working in a customer support/service function  Experience working in a fast-paced high volume call environment High-level customer service skills Effective decision-maker who remains calm under pressure and keeps safety and efficiency in mind as the top priority of our Company. Analytical – can relate and compare data from different sources, quickly identify and resolve issues, secure relevant information and identify relationships. Effective at assisting technical discussions in the team and confident in challenging approaches when they don’t seem right