Planner Scheduler

My client is looking for an experienced Planner/Scheduler to work in their office in Chingford. The successful candidate should have previous experience in a similar role with a property/social housing background. Duties will include but not limited to: * Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner * To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved. * Promote an efficient and professional image to all customers, always maintaining a high standard of customer service. * Daily allocation of workload to engineers on our System * To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal * Review and monitor progress of works and book in further works. * Providing quotes, updating, and closing jobs and making sure jobs are financially complete. * Invoicing jobs to correct Clients. * Distribution of gas and electrical certification to clients as required. * To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate. * Daily call round to confirm appointments to prevent high no access rate. * To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly. * Ensure adequate and clear job notes and instructions are provided. * To Update clients and customers via emails and portals such as Fix Flo and CRM * Effective dairy management and utilisation * Prioritise allocation of emergency and vulnerable tenant jobs * To provide a maintained level of tolerance when dealing with vulnerable and elderly customers * Reaching KPIs and SLAs in line with business contracts The right candidate ideally will possess the following: * Proven track record in property administration would be beneficial * Candidates should have a minimum of one-two years’ administrative experience * Good IT knowledge – able to use Word, Excel and PowerPoint. * Ability to stay calm under pressure. * Excellent organisational skills. * Ability to priorities and be flexible. * Good communication and team working skills. * Enthusiastic and confident nature. * Ability to work on own initiative. * A team player able to build good working relationships with colleagues. * Able to solve problems quickly and effectively. Please call Hannah on (phone number removed) for more information on the role