Client Relationship Director
Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pm
Location: Home based with travel as required
Salary: £80,000 per annum
SUMMARY
Overall accountability for the pro-active contractual and commercial relationship management of Medigold Health s Occupational Health client portfolio, managing a team of Strategic Relationship Managers and Client Relationships leads. Strategic responsibility for the development of the client portfolio through up-sell, cross sell and the realisation of other opportunities to meet Medigold Health s revenue targets. Driving continuous improvement in client engagement, and team performance. Overall accountability for the implementation and maintenance of client accounts.
REQUIREMENTS FOR THIS ROLE
- Bachelor's Degree level or equivalent.
- Minimum of ten years experience in Client Relationship Management.
- Experience of managing a team.
- Experience in healthcare sales or account management desirable.
- Strong communication and presentation skills must be able to communicate efficiently to all levels of internal and external stakeholders.
- Excellent relationship management skills must be able to build and maintain relationships with senior managers, directors and key client stakeholders.
- Influencing must have the ability to influence key decision makers internally and externally.
- Time & diary management must be able to manage own time and diary, whilst working remotely across the UK, attending client meetings and Medigold Health sites were required.
- Excellent knowledge of Outlook, Word, Excel and PowerPoint is essential.
- Experience of Salesforce is desirable.
- The ability to work under pressure and meet multiple deadlines in line with client and business requirements.
- Must have full and clean driving licence and be willing to travel.
CORE SKILLS & BEHAVIOURS
- Demonstrable relationship management skills
- Strong team leadership skills
- Highly organised
- Able to work as a team and independently
- Time planning and priority setting
- Adaptable and able to embrace change
- Exemplary communication and presentation skills
- Strong attention to detail
- Decisive thinker
- Ability to analyse data and make informed decisions
- Ability to influence
- Ability to motivate others
- Flexible
- Responsible
- Well organised
- Professional in appearance and approach
- Proactive
- Trustworthy and honest
- Calm under pressure
- Willing to learn new skills
- Efficient
- Enthusiastic and proactive
- Results-driven
HOW TO APPLY
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