Customer Service Advisor (Service Care)Department: Customer OperationsLocation: Tongwell, Milton Keynes - fully office basedHours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break.Duration: to 21st February 2025 initiallyRate: Competitive hourly rate (PAYE)
Your New Role:
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. You will ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through their finance contract.
What You'll Need to Succeed:
GCSE or equivalent English Language and Mathematics is preferable.Previous customer service experience, preferably within the finance industry.
Effective telephone and negotiation skills in both written and verbal.
Excellent administrative skills.
Keen eye for accuracy and attention to detail.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.
Demonstrate the ability to learn and employ finance and credit-control knowledge.
Self-motivated with the ability to work within a pressurised environment whilst maintaining a focus on personal, departmental and company objectives.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.
What You'll Receive in Return:Opportunity: Work with a leading automotive brand.
Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking
Technology: Contingent workers receive their own laptop.
Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week) Monday to Friday.
(The first 2 weeks of the role will be office-based Monday-Friday in order to complete the mandatory 2-week training. After which, hybrid-working can be discussed when a new starter is comfortable and competent with tasks and responsibilities.)
Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
Long-Term Career Progression: Potential for permanent roles.
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