Shift Manager, Central Operations - 1 year Fixed Term Contract (Hiring Immediately)

Please note this is 1 year Fix Term Contract This position offers an exciting opportunity to make history and become amember of a team whose purpose is to solve complex challenges and createunprecedented customer experiences. We’re looking for creative leaders with apassion for innovation, knack for problem solving, and dedication to creatingworld-class customer experiences. The Central Operations Shift Manager ensures a positive delivery experience oforders by planning delivery stations daily headcount from a centralperspective. Through the use of tools, management of a team of associates, andcoordination with various partners, shift managers are accountable for cost,customer experience, and delivery partner experience. In addition, you will beinstrumental in developing best practices and standard work for the network.Shift Manager– AMZL Central Ops will lead a team of up to 10 associates,serving as problem solver and primary escalation point for the team, provideperiodic updates to AreaOps Managers about status of the operation or anymajor escalations, allocate labour and train new associates, drive continuousimprovement into our operation, and enforce SOP compliance and SLAs responsetimes. Responsibilities: - Oversee the daily headcount planning for the delivery stations - Make decisions and execute in a fast-paced environment. - Leverage quantitative analysis to identify best practices that improvecustomer, cost, and delivery partner outcomes - Develop processes and systems to achieve metrics, often requiring scrappysolutions to temporarily overcome technical limitations. The ability to scalewill be critical to all processes - Serve as a problem solver and primary escalation point for the team ofassociates - Lead a shift with 10+ people working on 3 core areas while owning allaspects of daily operations. - Provide periodic updates to Area Managers about the status of the operationor any major escalations, on a daily basis - Develop best practices and standard work. Drive continuous improvement intoour operation. - Enforce SOP compliance and SLAs response times, and escalate any deviationfrom the standard - Maintain a full understanding of workflow and daily metrics goals - Reviewand update SOPs as required - Work with KPIs to drive performance and maintain high standards across thedifferent functions. Key job responsibilities Responsibilities: - Responsible for last-mile customer experience, last-mile cost - Use data-driven decision making to achieve daily operational excellence. - Make decisions and execute in a fast-paced environment. - Leverage quantitative analysis to identify best practices that improvecustomer, cost, and delivery partner outcomes - Develop processes and systems to achieve metrics, often requiring scrappysolutions to temporarily overcome technical limitations. The ability to scalewill be critical to all processes - Serve as a problem solver and primary escalation point for the team ofassociates - Maintain a full understanding of workflow and daily metrics goals - Review and update SOPs as required - Identify and address safety hazards within the work Shift, and participatein safety initiatives - Provide vacation coverage for Shift Managers - Ensure successful performance in your business Shift through tracking andreporting metrics A day in the life As a CRS Shift Manager, you will be part of a team that drives performance onday to day operations and projects for EU CO. Process adheranceimprovementwill play a key role in deliverables to both our Delivery Station and DeliveryService Partner Management team. You will be responsible and be accountablefor daily metrics. You will be accountable for driving program scoping, rollout and compliancemonitoring and stakeholder experience. ### BASIC QUALIFICATIONS- Qualifications in Engineering, Operations, Business, Science or relatedfields; - Problem solving skills and the abilities to quantitatively analysechallenges, scope technical requirements, and effectively prioritize programdeliverables - Entrepreneurial mindset, with the tenacity to develop ideas independentlyand to take ownership. - Ability to communicate effectively (written and verbal) across variouslevels of an organization - Fluent in oral and written communication - Experience with performance metrics and process improvement withdemonstrable problem solving and analytical skills - Excellent customer service and interpersonal skills - Willingness to work flexible schedulesshiftsareas, including weekends,nights, and holidays - Advance working knowledge of Excel ### PREFERRED QUALIFICATIONS - Understanding of Logistics operations is a plus - Proven track record leading teams of 10+ people - You typically volunteer to lead projects and help your team achieve goals.You have a track record of taking ownership and driving results. - You like adventures and taking risks. - Good teamwork mentality: able to build trustworthy and supportive workingrelationships. - Strong logical thinking, analytical skills, and problem solving skills. Amazon is an equal opportunities employer. We believe passionately thatemploying a diverse workforce is central to our success. We make recruitingdecisions based on your experience and skills. We value your passion todiscover, invent, simplify and build. Protecting your privacy and the securityof your data is a longstanding top priority for Amazon. Please consult ourPrivacy Notice (https:www.amazon.jobsenprivacy_page) to know more abouthow we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equalopportunity employer and does not discriminate on the basis of race, nationalorigin, gender, gender identity, sexual orientation, protected veteran status,disability, age, or other legally protected status. For individuals withdisabilities who would like to request an accommodation, please visithttps:www.amazon.jobscontentenhow-we-hireaccommodations.