Restaurant Supervisor

Restaurant Supervisor Englands Grace Position Overview We are seeking an experienced Restaurant Supervisor to join our team in managing daily operations and maintaining exceptional service standards. This role bridges the gap between senior management and front-of-house staff while ensuring smooth service delivery and guest satisfaction. Key Responsibilities: Operations Management Oversee daily restaurant operations, including opening and closing procedures Monitor dining areas and service points to ensure compliance with Food Standards Agency regulations Maintain stock levels and liaise with kitchen staff regarding menu availability Ensure adherence to food hygiene regulations and Health & Safety protocols Implement and maintain quality control standards for food and beverage service Complete due diligence documentation as required by EHO standards Staff Leadership Supervise and mentor front-of-house staff, including waiting staff, hosts, and bar staff Create staff rotas ensuring appropriate coverage during peak trading periods Conduct team briefings and training sessions Support the recruitment process and conduct staff inductions Participate in performance reviews and disciplinary procedures Provide on-the-job training and development opportunities Create a positive work environment that promotes teamwork and excellence Customer Service Maintain floor presence during service to ensure guest satisfaction Handle guest feedback and complaints professionally and effectively Monitor table management and waiting times during busy periods Manage bookings and special events coordination Build rapport with regular customers Support implementation of allergen awareness procedures Administrative Duties Assist in managing wage costs and rota planning within budget Monitor KPIs and sales data to identify areas for improvement Maintain accurate records of incidents and resolutions Support menu development and pricing strategies Help implement marketing initiatives and promotional events Ensure compliance with company policies and UK employment law Required Qualifications: Education & Experience Minimum 5 GCSEs at grade C/4 or above, including Maths and English Level 3 Diploma in Hospitality Supervision and Leadership desirable Minimum 2-3 years' experience in hospitality, including supervisory experience Level 2 Food Safety Certificate desirable First Aid qualification advantageous Skills & Abilities Proven leadership and team management skills Excellent communication and interpersonal abilities Proficient in EPOS systems and Microsoft Office applications Strong problem-solving capabilities Ability to work under pressure in a fast-paced environment Basic understanding of P&L and budget management Good organisational and time management skills Working Conditions Full-time position, 40-48 hours per week Flexible working pattern including evenings, weekends, and bank holidays Split shifts may be required Employment Package Free meal and coffee on shift Discount across all Allegra Group events and venues Incentive and reward schemes Career development and training programs Generous profit share scheme (post probation) Statutory Requirements Right to work in the UK required Must be over 18 due to alcohol sales responsibilities Career Development Structured development programme Opportunity for progression to Assistant Manager/General Manager Internal management development programmes Cross-training opportunities across different service styles Additional Information Reports to: General Manager/Restaurant Manager Location: Englands Grace 64 St Johns Wood High St, London, NW8 7SH Contract Type: Permanent References required We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. TPBN1_UKCT