2nd/3rd Line IT Engineer

Time Appointments are working on behalf of a successful IT Support Service Business, who are currently recruiting for an experienced 2nd-3rd Line IT Engineer. This is a fantastic opportunity for someone looking to better their career within the industry. Duties & Responsibilities:Monitoring real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues.Supporting and maintaining the infrastructure of a Microsoft Hyper-V environment, including VM’s, SAN solutions and system applications.Completing system checks that include hardware, performance, configuration, asset inventory and database backups.Conducting the planning, testing, installation, and roll out of system updates.Investigating, troubleshooting, and resolving system faults that fall under 3rd line support tasks, and liaising with software/hardware suppliers to resolve issuesProviding timely and accurate remote telephone and remote system responses to site based technical issuesMaintaining accurate and timely records of all technical issues in the company fault recording system Skills & Experience:Minimum 3 year’s 2nd/3rd Line IT, Server Support experience, providing industry leading technical support and customer serviceStrong analytical skills, enquiring and investigative mind.Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS, and Group Policy Management.Strong knowledge with Microsoft Windows ServersStrong knowledge with LAN/WAN/Firewall networkingCustomer focused with the ability to communicate technical subject matters to non-technical end users or technically capable engineersGood time management skills; able to meet project deadlinesAbility to write clear, well-structured reports and instructions The successful candidate will be rewarded with 25 days holiday plus bank holidays, 5% commission on the profit on anything sold, regular social events, a FREE lunch on a Friday and a contribution to your mobile phone bill (subject to eligibility).