Information Technology Support Engineer

IT 2nd Line Support Desk Engineer Our client is an IT Managed Services provider. Their business provides a core set of services: IT Strategy, Projects, Consultancy, IT Best practice, and IT support. THis is hybrid (3 days) working in Dundee, so candidates must currently live locally. They have an exciting opportunity for an experienced IT 2nd Line Support Desk Engineer . You will work within the Support Team to deliver exceptional levels of customer service to our clients. As well as a competitive salary and benefits package, we offer a full induction program. Dedicated in work training time will be provided along with Microsoft and security training. The successful candidate should be passionate about developing their skills and be driven to continue to progress their career within IT. Candidates should possess a can-do attitude, be passionate about client service and improving our own business and the organisations we support. Essential Skills Various PC & Laptop Hardware Windows Desktop Operating Systems (Occasional Mac OS) Windows Server Operating Systems MS 365 use and support Basic Firewall/Router skills (including VPN’s) Experience in security tools AV/EDR/spam & web filtering Basic networking DHCP/DNS Customer Service/Customer Facing Experience Valid UK Driver’s License Experience in the following areas is desirable: Working in an MSP Environment (Providing Support to Multiple Clients) ITIL or Mac OS experience Firewall/router experience Please note candidates MUST be located in the Dundee region now, as this role requires 3 days in the Dundee office. Please note relocation or sponsorship will not be considered.