Sales Coordinator

Sales CoordinatorLocation: Westbury, WiltshireBasic salary £27,000-£30,000 plus bonus & flexible benefits package including up to 27 days holiday (Plus additional annual leave purchasing scheme)Sector: Packaging distribution  Protecting what matters, together We’re dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement, at all stages of your career. We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. And additionally, the way we work prioritises work-life balance and flexibility, empowering our colleagues to manage what is most important to them. Our business values commitment, diligence, teamwork, adaptability and a thirst for learning… so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future.About us Macfarlane Packaging, Manufacturing & Design have an exciting opportunity for a Sales Coordinator to join our team based in Westbury. Our specialist manufacturing division designs and produces bespoke protective packaging solutions which are designed exclusively for customers in safeguarding their products in transit. Customers span several key sectors including Aerospace, Defence, Electronics, Industrial and Medical.  The Sales Coordinator Role This role is pivotal in facilitating communication between our customers and internal departments such as production, purchasing, planning, and logistics. You will be instrumental in ensuring smooth order processing, maintaining high levels of customer satisfaction, and supporting sales growth initiatives. Operating from within our office environment, you shall engage with our customers, providing exemplary service while assisting both internal and external sales teams. This role offers a great opportunity for growth, with potential for future career progression into an account management role. In time, there is potential to balance office-based responsibilities with some face-to-face interaction with clients, making this a dynamic and varied position.  Sales Coordinator Responsibilities Efficiently process sales administration tasks and customer orders, ensuring accuracy and timeliness. Maintain proactive communication and building relationships with customers, addressing enquiries promptly and professionally. Utilise CRM systems to manage sales leads, enquiries, and quotations effectively. Collaborate closely with internal departments, including planning, production, and logistics, to facilitate smooth order fulfilment. Liaise with the purchasing team to ensure timely procurement of materials necessary for order processing. Work collaboratively with the credit control department to resolve customer queries promptly. Prioritisation of customer orders to ensure timely fulfilment. Identification of opportunities for cross-selling and up-selling to maximise revenue. Selection of appropriate communication channels to engage with customers effectively. Management of administrative tasks to optimise sales processes. Collaboration with internal teams to address customer needs and resolve issues proactively. In time, the role can also develop into having more of a sales focus to include proactively targeting lapsed accounts and conducting outbound sales efforts to secure new business customers. What you will bring To successfully apply for this role, you will require the following skills/experience…   Essential: Previous experience in a similarly fast paced coordination role. Strong customer service and communication skills. Proficiency in office administration tasks and CRM systems. Proactive nature with the ability to identify and pursue commercial opportunities. Attention to detail and collaborative mindset for effective cross-functional teamwork. Desirable: Experience in a production, design, or manufacturing environment. Prior internal sales experience including outbound calling/sales generation Well-rounded computing skills with proficiency in Microsoft Office suite. What you will get in return We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits can include: - 23 days annual leave (rising to 27 days with service) plus all public/bank holidays Contributory pension scheme Free parking at most of our sites Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Annual paid Volunteering Day Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced HR policies relating to various employee rights & entitlements Long service awards (5-40 years) Charitable giving options Financial support with eye-tests/purchasing glasses (DSE users only) O2 Mobile discount scheme (up to 25% off) Your Future At Macfarlane Group, you can shape your career with tailored plans and structured training. We offer management and leadership development opportunities through partnerships with accredited bodies like ILM and ISP.  How to Apply This is an urgent vacancy. We will review applications swiftly, conduct initial interviews via video, and aim for a prompt start date. To apply, click 'apply' and ensure your CV is updated. All applications will be acknowledged, with shortlisted applicants hearing from us within a week or two. Unsuccessful applicants will be notified at the end of the process.     NO RECRUITMENT AGENCIES PLEASE