Assistant Intelligence Officer - Fraud Reporting Gateway

Salary £25,082 + 27% Pension + 2 days homeworking a week + 25 days holiday and more. This requires 5-year consecutive residency in the UK and the role is not eligible for visa sponsorship. To check that you are eligible to apply, review the Additional Security Information and Security sections in the advert. Job Summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. About Risk and Intelligence Service (RIS) Team Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity. The purpose of the Intelligence team within RIS is to develop and improve the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact. We do this by: * Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making. * Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and efficiency. * Collaborating with them, to increase our collective impact and capability. * Developing and delivering high impacting intervention opportunities to stop and disrupt serious non-compliance. The Fraud Reporting Gateway team assists in the delivery of this function. We encourage applications from the widest possible diversity of backgrounds, cultures, and experiences. We will arrange reasonable adjustments to support you through the selection process. Appointments will be made on merit and based on fair and open competition. See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert. Job Description The post holder will join the Fraud Reporting Gateway (FRG) which is part of the Intelligence Services branch of RIS Intelligence. The team receives, assesses, and disseminates intelligence derived from Human Intelligence (HumInt) sources, including the HMRC Fraud Hotline, which is open from 9:00 am to 5:00 pm, Monday to Friday, to a wide range of customers. Human Intelligence (HumInt) is the term we use for someone who gives HMRC information about possible criminal offences, regulatory breaches, or non-compliance by a third party. The intelligence usually involves alleged wrongdoing and is a key source of intelligence for RIS. Your work with the team will support HMRC and external partners to tackle evasion, avoidance, serious non-compliance, and wider criminality. The FRG is making significant impact in tackling criminal activity. It is an exciting time to join us! Responsibilities The responsibilities may include but are not limited to: * Handling telephone calls from the public in relation to HMRC fraud and will require regular office attendance. * Using internal and external databases and other sources to interpret, analyse and accurately record the intelligence received. * Handling restricted and confidential material. * Providing support to wider operational teams. * Maintaining good working relationships with colleagues and managers. * Assessment and improvement of the information received, via various communication channels, crafting reports/Intelligence packages for dissemination to customers. * Contributing to a continuous improvement environment and working closely with others to share ideas and improve processes. * General office duties including managing and maintaining team mailboxes and databases, stationery ordering, processing of travel bookings, booking meeting / conference room facilities. Person Specification * This is a customer facing telephony role, so the post holder should have excellent interpersonal skills alongside the ability to gather information accurately, whilst effectively interacting with the caller. * Comfortable and experienced in analysing and effectively handling complex information from a wide range of sources. * Managing a challenging workload with changing priorities, be an effective teammate, but also work independently to a high standard. Essential Criteria * National Security Vetting (NSV) at Security Check clearance is needed for this role. * Joining HMRC in this role is conditional on currently holding or applying and subsequently passing NSV at SC clearance level. * If you do not hold or are unable to acquire the required security vetting, we will withdraw the offer of employment, this is because you will not have met the conditions of employment for this role. Desirable Criteria Recent knowledge and evidence of working within either the Criminal Justice or Tax compliance environment would be advantageous, however training is available. Mandatory Training * Full Training for the role will be provided and satisfactory completion is required for all aspects. * Telephony and Triaging are the two main parts of role-specific training. Completion of both courses may take from 6 up to 12 months to complete. This will be a blend of in-person and online training. * The post holder will be required to successfully complete the Intelligence Foundation Course and be awarded the Accredited Counter Fraud Intelligence Technician (ACFITech) Certificate (unless an equivalent Criminal Justice Level 1 award has already been obtained). During both aspects of training, but mainly telephony, there will be a requirement to attend the office five days a week. After completion of training you will be able to work flexitime. Please contact the vacancy holder for further details or can be discussed at interview. Please apply before closing date of Tue 5th November 11:55PM Click apply to be taken to our application form