People Administration Team Leader

Company Description Join us on our journey as we aim to be the UKs most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do. Along with job security, the tools to do the job and a competitive salary, youll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer Job Description Purpose of Position Our People Administration Manager is looking for an experienced and motivational People Administrator Team Leader to join their high performing team. This role will be based at our head office in Smethwick. This role will be offered on a hybrid basis of office and home working. Your primary responsibility will be to supervise, support and coach the People Administration Team and to ensure the functions SLAs are met with regards to all relevant components of People and Talent. Key Tasks/Areas of Responsibility To supervise the day to day work allocation of the People Administration Team and re-allocate workload/support where required To check and sign off work produced by the People Administration team prior to issue To coach and support the People Administration Team in understanding the processes and procedures To produce a monthly report to the People Administration Manager of SLA and RFT performance Be accountable for producing a high level of proactive customer service to all internal and external customers To lead, motivate and inspire the team in the development of continuous improvement by identifying focus areas Provide feedback to People Administration Manager on current processes and procedures to assist with best practice and continuous improvement To be a key member in introducing, implementing and embedding all People and Talent Projects and initiatives To develop the skills and knowledge of Senior Administrators to cover for the Team Leader in periods of absence, i.e. Meetings and Annual Holiday To support the People Administration Manager where necessary Key Measures of Performance Overall quality of administration provided by the function Quality of response to general enquiries Understanding of, and involvement within the day-to-day running of People Administration Improvement in processes and systems Achieving set KPIs Accuracy of data presented on which to make strategic decisions Qualifications About You To be successful in this role you must be able to evidence proven and demonstrable experience in team leadership; ideally gained within a busy and pressurised environment. CIPD Level 5 would be desirable. Your outstanding communication, organisational and people management skills will be fully utilised in this role. We will also expect you to; Be a confident decision maker with excellent time management skills. Support innovation and be adaptable to change. Demonstrate high levels of self-motivation, and flexibility. Ability to work as a team player and on your own initiative Excellent administration skills with the ability to use Google Suite programmes Demonstrate the DPD DNA Values of Flexibility, Accountability, Respect, Honesty, Hard Work, Passion. Additional Information Remuneration and Benefits Your package will include a competitive salary. Alongside this we recognise that our people are at the heart of our business, without them we wouldnt be able to deliver our award-winning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Free onsite car parking for all employees Health Kiosks visiting every location Discounted shopping from 100s of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends Free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today. TPBN1_UKTJ