Head of Service Charge

About Us: Join LiveWest, a leading housing association dedicated to providing quality homes and services across South West England. With a customer-centric focus and a commitment to sustainable growth, we are seeking a visionary Head of Service Charge to elevate our Service Charge operations and customer experience for our 35,000-strong portfolio, who pay a service charge, totalling over £23 million. About The Role: As Head of Service Charge, you will play a critical role in managing and transforming our approach to service charge accounting for social and supported housing, homeowners, and commercial clients. Reporting to the Director of Neighbourhoods, Customer Service & Supported Housing, your leadership will drive efficient and transparent service charge processes that align with our customer strategy. Key Responsibilities: Oversee the end-to-end service charge cycle, ensuring compliance and a customer-focused approach. Lead and implement the Service Charge Transformation Project, enhancing systems, processes, and culture. Develop effective partnerships with operational teams to align service charge management with business objectives. Ensure all financial aspects of service charge processes are accurate, timely, and fully reconciled. Use data-driven insights to optimise performance and ensure value for money for customers. For further information about this role, please visit our website to view our candidate information pack. Interviews for this role will be held on 26 and 27 November, in our Exeter office. A hybrid style of working is available for this role with 2 - 3 days per week in one of our offices - down to business need. You can be based in any of our offices - Exeter, Weston-super-Mare or Tolvaddon, Cornwall. About The Candidate We are looking for an experienced, innovative leader with a comprehensive understanding of service charge, leasehold, and landlord & tenant legislation. You will have a track record of managing high-volume, process-driven teams and a proven ability to lead through change while maintaining high standards of customer service. With strong financial acumen and excellent communication skills, you can translate complex financial information for a range of stakeholders and drive improvements across service charge management. To be successful in this role you will have the skills and experience for a level 4 role, detailed in our candidate information pack, and the following role specifics skills: Extensive experience in service charge management within a large portfolio. Demonstrable working knowledge and understanding of Landlord & Tenant Legislation, Leasehold legislation, Service Charge legislation, case law and best practice as it relates to service charges. Proficiency in using accounting and information systems, particularly MS Excel. Excellent leadership and people management skills with a customer-focused approach. A full UK driving licence is essential for this role. Qualifications: Chartered Institute of Housing Level 4 (or equivalent experience). Evidence of continuous professional development. What We Offer: In return, LiveWest provides a supportive and forward-thinking work environment with opportunities for personal and professional growth. We offer a competitive salary, flexible working arrangements, and the chance to make a tangible difference in our communities. Apply Today: If you are ready to lead a dynamic team and drive impactful change in service charge management, apply now to become part of LiveWests commitment to providing high-quality housing services. Our Reward and Benefits: Defined Contribution pension scheme employer contribution of 6% - 9%. Discretionary Bonus scheme. Death in Service benefit (3 x salary). 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. Family Friendly policies. Health Cash Plan including dental and optical cover (worth up to £1,100 per annum). Employee Assistance Programme. Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs. Cycle to Work scheme. Car Benefit scheme. Learning and Development including coaching and professional qualification support. Volunteering days. About Us: LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website. '' TPBN1_UKTJ