IT Operations Support Analyst

Do you have experience of working in a 1st line support or technician role? With knowledge of Service Desk processes and ticket handling? If so, we’ve got a new opportunity for an IT Operations Support Analyst to join our Change and Technology team on a full time, permanent basis, working 35 hours per week. As the IT Operations Support Analyst, you’ll be the first point of contact for technical matters. You’ll be responsible for analysing incidents and requests and bringing them to resolution. Reporting to the IT Operations Manager, you’ll support the deployment and maintenance of devices and applications, liaise with internal colleagues and stakeholders to ensure that services are being delivered effectively and efficiently and contribute to the creation and ongoing updates to procedural, knowledge base and technical documentation. What’s in it for you? At Golden Charter, everyone is trusted to be themselves, develop themselves and make a valuable contribution for our customers. Our rewards and recognition are continually evolving to make sure we are well looked after whilst enabling us to choose the benefits we want. We understand the importance of work life balance and want to support our colleague to do their best work, have a good work life balance and work flexibly whilst staying connected and getting the job done. We operate a hybrid model of working which gives us more choice in deciding how and where we work best in a way that balances the needs of Golden Charter, our team and ourselves. Along with flexibility, we offer lots of the perks and benefits you would expect from an FCA regulated company including a health cash plan, flexible benefits allowance, on-site masseuse and yoga classes, Employee Assistance Programme and mental health first aid. What you’ll bring: Prior experience in a 1st line support or technician role Knowledge of Windows desktop operating systems and Microsoft/Office 365 applications Understanding of Active Directory and Entra ID Troubleshooting and problem-solving skills Team player who communicates effectively with colleagues and end-users Proactive attitude and willingness to take on new challenges and responsibilities If this sounds like a role you’d be interested in, please click the APPLY button - we’d love to hear from you!