Housing Repairs Co-ordinators

Housing Repairs Co-ordinators North London My client is recruiting for a Housing Repairs Co-ordinators based within the local Authority in North London and the surrounding area. Responsibilities To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. Experience of working in a contact centre answering high volume of calls to ensure targets are met. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of the Council is projected Excellent communication skills to liaise with other departments, agencies, contractors as appropriate. Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to the Council’s performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act. Requirements Knowledge of the main issues affecting social housing ITQ2 or equivalent Information Technology skills Minimum of 1 years’ experience of working within a responsive repairs environment and housing management systems. Experience of dealing with all aspects of building maintenance / repairs in a busy environment Experience of processing customers’ repair requests methodically and accurately within the appropriate policies, procedures and guidelines meeting tight deadlines Contract Initial 3 to 6 month ongoing contract with the opportunity to extend PAYE via Umbrella Monday to Friday 9am to 5pm As the role is Local Authority based candidates will be asked to complete an onboarding & compliance checks including DBS & Online training modules prior to starting. for immediate consideration please apply