Senior Voice Engineer

Senior Voice Engineer - NICE CXOne and Zoom £70,000 3 days in office with flexibility Quant is urgently looking for an Senior Voice Engineer with strengths in Voice Engineering experience to join our high profile client. Our client is a well known broker in the equities space. They are currently building a greenfield equities trading platform. The atmosphere is calm and relaxed with an open dress code. This is a role for techies, those who are motivated by the sharp end of technology and the possibility of making serious money doing something you are passionate about. About the Role: As a Senior Engineer, you will be responsible for the technical design, planning, and implementation of advanced Zoom Cloud solutions (UCaaS), including the design and deployment of NICE CXOne Contact Centre. Your responsibilities will include teaching, deploying, managing, and supporting all aspects of the Voice and Video infrastructure used across the globe. Responsibilities: Voice and Video Architecture Zoom cloud (UCaaS) telephony and video NICE CXOne cloud Contact Centre Configuration, coordination, troubleshooting, and deployment of video conference systems Ability to gather and troubleshoot issues using log files and network traces Strong knowledge of SIP, including CUBE/SBC Work with other IT teams, including Security, Network, and Systems engineers, in planning and designing voice and video infrastructure and deployments Participate in client discussions during all phases of development Provide direction for Technology Operations teams on current and emerging technologies Recommend technical standards that include future proposed standards requiring Liaise with customers and vendors Provide third-level support to IT teams Provide necessary training and instructions to IT staff Work with ServiceNow managing tickets, completing operational and project-based changes Prepare capacity plans for network, bandwidth utilization, security, and growth or change Prepare capacity plans for Expressways, PRI, bandwidth utilization, security, and growth or change Assist business units in technology planning Evaluate current and emerging technologies and introduce technical solutions that address business and technical issues Contribute to the Technology Road Map planning Participate as a team member or work package leader on projects involving all voice, video, and infrastructure changes or projects Contribute to the development and assignment of project budgets Contribute to the planning, installation, and upgrade of network and security platforms Qualifications: Voice Engineers MUST have: Contact Centre experience Ideally Zoom and/or NICE CXOne experience (ideally both) An understanding of LAN, WAN technologies, including QoS, DNS, DHCP, and firewall fundamentals, is required. Operational and troubleshooting experience with Cisco UCM, UCCx, and Expressway, including WebEx support Extensive experience of working in large-scale telecommunications environments, working with Cloud Telephony and Contact Centre. Expert experience with Voice and Video platforms. Experience with phone and video provisioning and UCaaS solutions. Experience with ServiceNow. I am looking for someone who can grow with the team, in responsibility and/or technological prowess – and make a significant contribution to the products we are developing. In our informal technology team office, we offer a quiet, friendly environment with break-out rooms for planning and discussion. The client offers a bonus to all employees as a result of performance from day 1. My client is based in Central London