Centre Manager (Education Centre)

Job summaryWe are looking for someone who has experience in management and income generation and working in a customer service focused environment. This post is responsible for managing the development of income generating opportunities as part of the Training, Education and Development team. Through a range of educational activities and the hiring of the purpose built Education Centre at St Josephs Hospice. In addition to developing income streams, the manager will lead on audit, administration, governance and quality assurance activities on behalf of the team. The post demands an entrepreneurial approach combined with well-honed managerial and business skills in order to maximise potential income generation, relationship development opportunities and the effective delivery of programmed education. Main duties of the jobYou will need: Excellent communication and interpersonal skillsExperience of managing a small team Experience of marketing and promoting a serviceExcellent customer service skills and experience. About usSt Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.We provide high quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.Why work for us?27 days holiday plus public holidays, increasing up to 33 days with serviceSubsidised café and early access to retail sale eventsSeason ticket/Welfare loansContinuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.Santander cycles discount and cycle to work schemeHealth Cash Plan and access to the EAP servicesJoin St Josephs team and find out more!We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.PREVIOUS APPLICANTS NEED NOT APPLY.Job description Job responsibilitiesThispost is responsible for managing the development of income generating opportunitiesas part of the Training, Education and Development team. Through a range ofeducational activities and the hiring of the purpose built Education Centre atSt Josephs Hospice. In addition to developing income streams, the manager willlead on audit, administration, governance and quality assurance activities onbehalf of the team. The post demands an entrepreneurial approach combined withwell-honed managerial and business skills in order to maximise potential incomegeneration, relationship development opportunities and the effective deliveryof programmed education.Organisational contextStJosephs Hospice was founded in 1905 by the Religious Sisters of Charity whoretain an interest in the oversight of the Hospice. The Hospice is working to achieve Vision 2024,which has five key strands: patients, enterprise, estates, funding andfundraising, and human resources. The Hospiceseeks to be an outstanding provider of palliative and end of life care. Each employee is critical to delivering andmaintain those standards in accordance with the Hospices core values.TheEducation Centre offers a large lecture theatre and smaller meeting rooms. Itis available to individuals and groups within the hospice and also to externalorganisations who may wish to rent space for training, events or associatedrelevant activity. The Hospice also supports a small library which has a mix ofjournals and books related to end of life care for which this role would haveresponsibility.Discretion to actTheCentre Manager has the discretion to make the day-to-day decisionsrelating to the running of the Education Centre. This includes all decisionsrelating to bookings, health and safety, staff cover, promoting and marketingand the general smooth running of the centre.Alllong term and strategic decisions will be made in conjunction and with theagreement of the Head of Training Education and Development. Scale and impactThepost holder will have management responsibility for one direct report theEducation Centre Admin Assistant and will be indirectly responsible for theeducation centre volunteers.Budget the post holder will not be required to be a budget holder.Key Accountabilities1. Supporting a programme of training and development to bedelivered by St Josephs Hospice1.1Workingwith colleagues, proactively seek out and identify new opportunities to provideprogrammes of education and training. 1.2Supportbespoke training and development opportunities in response to requests frommembers of the public, professionals, and other agencies to provide regularevents that promote the hospice and its work in palliative care, workingclosely with and drawing upon the talent of staff working in the Education andLearning team, the Hospice and beyond concerning their design and delivery.1.3Maintainand develop accurate and up-to-date financial records of all payments and other cost relatedservices including but not exclusivelyE-learning credits, external lecturer/presenters payments, work experiencepayments, working with the Head of Training Education and Development to ensureall agreed payments are authorised promptly and in timely fashion 1.4Maintaingood ongoing communication with new and existing clients, both paying andnon-paying, ensuring that exemplary levels of customer service areprovided. 1.5Workwith the Head of Training Education and Development to establish a businessplan for the Education Centre, which identifies annual targets for income andrental of the facilities that are competitive and reflective of the capacity ofthe centre.1.6Establishand maintain a contact database that covers all contracts/agreements andcontract/agreement requirements.2. Promoting the Education Centre 2.1Workingclosely with the Head of Training Education and Development and the HospicesHead of marketing ,establish and implement a marketing plan for the EducationCentre and its provision, facilities anda scale of charges. 2.2Ensurethat relevant information and opportunities pertaining to education andtraining opportunities are communicated regularly and in a timely fashion bothwithin the organisation and to those relevant agencies external to the Hospice.2.3Proactivelyinitiate new client contacts, recording their details and interests regardingpotential usage on a suitable database2.4Workwith the internal marketing team to develop a suite of marketing materials topromote the Education Centre and the STJH education offer, reflective of thediverse user base that exists locally.2.5Workwith the internal Marketing team to ensure all communications and onlinepresence is in keeping with the brand guidelines of St Josephs Hospice. 2.6Ensureinformation presented on the Hospices website and internet concerning theEducation Centre remains up-to-date, relevant, informative and user friendly3. Day to Day Management of the facilities in the EducationCentre 3.1 Oversee the education centre areas toensure they remain fully compliant with all related safety, fire regulationsand relevant policies, undertaking riskassessments annually and as when needsarise, taking any appropriate and necessary action.3.2 Ensure appropriate systems are in placeto facilitate and support the smooth runningof the centre and all education, training and income generatingactivities3.3 Ensure that all visitors are offered a rangeof consistently high quality services and excellent customer service in anenvironment that is welcoming and accessible3.4 Ensure all users to the centre are fullyconversant and able to comply with fire evacuation procedures and safetyregulations3.5 Ensure that all resources are kept insafe and good working order and that there is always one member of staffavailable to support users of centre equipment3.6 Work with colleagues within STJH toensure equipment including the AV system and IT is maintained in line withHospice contracts held with externalsuppliers3.7 Ensure high value resources are keptlocked and secure when not in use and the Education Centre is closed. 3.8 Where required, conduct all financialtransactions in line with Hospice Policy and procedures.4. Audit, governance and quality assurance 4.1Support the Head of TrainingEducation and Development to monitor and evaluate the quality of the educationand learning provision provided; work with a range of colleagues to ensure allare delivered to a consistently high standard and carry appropriate evaluationmechanisms. 4.2 Act as the teams lead for the HospicesIT systems as they relate to the capturing, extrapolating and publishing oftraining data.4.3 Produce a range of statistics andreports for the Head of Training Education and Development, our externalacademic partners, members of the Senior Management Team and other keystakeholders on, but not exclusively, training data, income generation andattendance and customer satisfaction. The frequency and nature of these reportswill be agreed by the Head of Work closely with the Head of Training Educationand Development to ensure that the TED team role models the values of theHospice in all that it does and that all policies and practices are followed inline with internal governance arrangements.5. Manage the Education Centre Admin Assistant and anyvolunteers currently supporting the work of the Education Centre 5.1 Manage the administrative staff post withinthe Education centre including their annual leave, sickness and welfare issues,attendance, development and performance.5.2 Working with the administrative assistant,ensure volunteer duty rotas are best utilised to provide effective use of theirtime within the Education Centre, library and where appropriate the TEDprovision.5.3 Ensure Volunteers make an effectivecontribution to the high quality customer experience within the EducationCentre.5.4 Working with the administrative assistant andthe Head of Training Education and Development, further develop the Hospiceslibrary and resources to ensure fit for purpose.5.5 Investigate, follow up and resolve accidents,incidents and complaints within the Education Centre following Hospice policiesand procedures5.6 As part of the Education Centre team, ensureall presenters/lecturers are supported in all aspects of behind the scenesadministration before, during and after an event.5.7 Oversee the preparation of course andconference material and arrangements in collaboration with relevant lead tutorsto ensure smooth running of all events6. Personaldevelopment6.1 Identifyyour own learning and development needs in order to meet the key requirementsof the post.6.2 Takeresponsibility for linking your own development needs with the Hospiceappraisal and objective setting process.6.3 Takeresponsibility for your own continuing development by undertaking specificareas of work/projects to develop new skills.6.4 Takeresponsibility for your own professional development, including keeping up-to-datewith relevant professional and other developments in HR at local and nationallevels6.5 Engagein supervision to support your personal and professional development.Job description Job responsibilitiesThispost is responsible for managing the development of income generating opportunitiesas part of the Training, Education and Development team. Through a range ofeducational activities and the hiring of the purpose built Education Centre atSt Josephs Hospice. In addition to developing income streams, the manager willlead on audit, administration, governance and quality assurance activities onbehalf of the team. The post demands an entrepreneurial approach combined withwell-honed managerial and business skills in order to maximise potential incomegeneration, relationship development opportunities and the effective deliveryof programmed education.Organisational contextStJosephs Hospice was founded in 1905 by the Religious Sisters of Charity whoretain an interest in the oversight of the Hospice. The Hospice is working to achieve Vision 2024,which has five key strands: patients, enterprise, estates, funding andfundraising, and human resources. The Hospiceseeks to be an outstanding provider of palliative and end of life care. Each employee is critical to delivering andmaintain those standards in accordance with the Hospices core values.TheEducation Centre offers a large lecture theatre and smaller meeting rooms. Itis available to individuals and groups within the hospice and also to externalorganisations who may wish to rent space for training, events or associatedrelevant activity. The Hospice also supports a small library which has a mix ofjournals and books related to end of life care for which this role would haveresponsibility.Discretion to actTheCentre Manager has the discretion to make the day-to-day decisionsrelating to the running of the Education Centre. This includes all decisionsrelating to bookings, health and safety, staff cover, promoting and marketingand the general smooth running of the centre.Alllong term and strategic decisions will be made in conjunction and with theagreement of the Head of Training Education and Development. Scale and impactThepost holder will have management responsibility for one direct report theEducation Centre Admin Assistant and will be indirectly responsible for theeducation centre volunteers.Budget the post holder will not be required to be a budget holder.Key Accountabilities1. Supporting a programme of training and development to bedelivered by St Josephs Hospice1.1Workingwith colleagues, proactively seek out and identify new opportunities to provideprogrammes of education and training. 1.2Supportbespoke training and development opportunities in response to requests frommembers of the public, professionals, and other agencies to provide regularevents that promote the hospice and its work in palliative care, workingclosely with and drawing upon the talent of staff working in the Education andLearning team, the Hospice and beyond concerning their design and delivery.1.3Maintainand develop accurate and up-to-date financial records of all payments and other cost relatedservices including but not exclusivelyE-learning credits, external lecturer/presenters payments, work experiencepayments, working with the Head of Training Education and Development to ensureall agreed payments are authorised promptly and in timely fashion 1.4Maintaingood ongoing communication with new and existing clients, both paying andnon-paying, ensuring that exemplary levels of customer service areprovided. 1.5Workwith the Head of Training Education and Development to establish a businessplan for the Education Centre, which identifies annual targets for income andrental of the facilities that are competitive and reflective of the capacity ofthe centre.1.6Establishand maintain a contact database that covers all contracts/agreements andcontract/agreement requirements.2. Promoting the Education Centre 2.1Workingclosely with the Head of Training Education and Development and the HospicesHead of marketing ,establish and implement a marketing plan for the EducationCentre and its provision, facilities anda scale of charges. 2.2Ensurethat relevant information and opportunities pertaining to education andtraining opportunities are communicated regularly and in a timely fashion bothwithin the organisation and to those relevant agencies external to the Hospice.2.3Proactivelyinitiate new client contacts, recording their details and interests regardingpotential usage on a suitable database2.4Workwith the internal marketing team to develop a suite of marketing materials topromote the Education Centre and the STJH education offer, reflective of thediverse user base that exists locally.2.5Workwith the internal Marketing team to ensure all communications and onlinepresence is in keeping with the brand guidelines of St Josephs Hospice. 2.6Ensureinformation presented on the Hospices website and internet concerning theEducation Centre remains up-to-date, relevant, informative and user friendly3. Day to Day Management of the facilities in the EducationCentre 3.1 Oversee the education centre areas toensure they remain fully compliant with all related safety, fire regulationsand relevant policies, undertaking riskassessments annually and as when needsarise, taking any appropriate and necessary action.3.2 Ensure appropriate systems are in placeto facilitate and support the smooth runningof the centre and all education, training and income generatingactivities3.3 Ensure that all visitors are offered a rangeof consistently high quality services and excellent customer service in anenvironment that is welcoming and accessible3.4 Ensure all users to the centre are fullyconversant and able to comply with fire evacuation procedures and safetyregulations3.5 Ensure that all resources are kept insafe and good working order and that there is always one member of staffavailable to support users of centre equipment3.6 Work with colleagues within STJH toensure equipment including the AV system and IT is maintained in line withHospice contracts held with externalsuppliers3.7 Ensure high value resources are keptlocked and secure when not in use and the Education Centre is closed. 3.8 Where required, conduct all financialtransactions in line with Hospice Policy and procedures.4. Audit, governance and quality assurance 4.1Support the Head of TrainingEducation and Development to monitor and evaluate the quality of the educationand learning provision provided; work with a range of colleagues to ensure allare delivered to a consistently high standard and carry appropriate evaluationmechanisms. 4.2 Act as the teams lead for the HospicesIT systems as they relate to the capturing, extrapolating and publishing oftraining data.4.3 Produce a range of statistics andreports for the Head of Training Education and Development, our externalacademic partners, members of the Senior Management Team and other keystakeholders on, but not exclusively, training data, income generation andattendance and customer satisfaction. The frequency and nature of these reportswill be agreed by the Head of Work closely with the Head of Training Educationand Development to ensure that the TED team role models the values of theHospice in all that it does and that all policies and practices are followed inline with internal governance arrangements.5. Manage the Education Centre Admin Assistant and anyvolunteers currently supporting the work of the Education Centre 5.1 Manage the administrative staff post withinthe Education centre including their annual leave, sickness and welfare issues,attendance, development and performance.5.2 Working with the administrative assistant,ensure volunteer duty rotas are best utilised to provide effective use of theirtime within the Education Centre, library and where appropriate the TEDprovision.5.3 Ensure Volunteers make an effectivecontribution to the high quality customer experience within the EducationCentre.5.4 Working with the administrative assistant andthe Head of Training Education and Development, further develop the Hospiceslibrary and resources to ensure fit for purpose.5.5 Investigate, follow up and resolve accidents,incidents and complaints within the Education Centre following Hospice policiesand procedures5.6 As part of the Education Centre team, ensureall presenters/lecturers are supported in all aspects of behind the scenesadministration before, during and after an event.5.7 Oversee the preparation of course andconference material and arrangements in collaboration with relevant lead tutorsto ensure smooth running of all events6. Personaldevelopment6.1 Identifyyour own learning and development needs in order to meet the key requirementsof the post.6.2 Takeresponsibility for linking your own development needs with the Hospiceappraisal and objective setting process.6.3 Takeresponsibility for your own continuing development by undertaking specificareas of work/projects to develop new skills.6.4 Takeresponsibility for your own professional development, including keeping up-to-datewith relevant professional and other developments in HR at local and nationallevels6.5 Engagein supervision to support your personal and professional development.Person Specification General Requirements Essential Please refer to job description above Desirable Please refer to job description above Person Specification General Requirements Essential Please refer to job description above Desirable Please refer to job description above Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer nameSt Joseph's Hospice AddressSt Joseph's Hospice, Mare St, London, E8 4SAE8 4SA Employer's website