PFI - Head of Performance and Workflow

Help our Mitie team deliver with Pride and Purpose. Role: Head of Performance and Workflow (PFI)Location: Coventry and RugbyDo you have experience managing helpdesk and administrative teams who can deliver outstanding support across the businessWhat will you do:As a leader of our team of maintenance administrators, you will assist in recruitment, conduct performance reviews, and ensure compliance with HR deadlines and company policies. You will ensure the efficient delivery of administrative functions, upholding professionalism and customer satisfaction while meeting contractual obligations. Your responsibilities include collecting and reporting performance data, producing the Mitie Monthly Performance Report (MPR), representing the organization in meetings, and managing payment mechanisms. You'll oversee contractual compliance, staff training, record-keeping, and site CAFM systems, as well as support procurement processes.What we are looking for:The ideal candidate will have a background and understanding of PFI Contracts and a track record of leading both contract and direct labor operations, as well as experience with budgeting and financial control. They should be able to effectively communicate, motivate, and collaborate with staff and colleagues. This individual should be highly organised, process-driven, and self-motivated.Must have:Experience in managing helpdesk and administration teams PFI experience – Hospitals, Education FM experience - Hard ServicesUnderstanding MPR - Monthly Performance ReportsCAFM systems experienceStrong stakeholder management skillsStrong senior team management experience Proudly we make a positive difference to millions of people. Join our Mitie Team. Together there is no limit to what we can achieve.